My license key taken by unknown unit

Fred8s

Hello,

 

In the purchase of Internet Security, I got 3 total licenses for 24 months I believe, to use with the same key-code. The first was licensed and used after the first day of purchase. After 2-3 weeks I decided to install Internet Security on two other units in my home. I then realized that both licenses that I had left, was already taken, up and running on 2 unknown units. 

 

 

Fred

Ukko

Hello,

 

Possible to re-check such reply:

https://community.f-secure.com/t5/F-Secure-SAFE/What-is-a-subscription-and-how/m-p/62373/highlight/true#M10645

 

And this knowledgebase article:

https://community.f-secure.com/t5/F-Secure-SAFE/What-is-the-difference-between/ta-p/68388 

---

Reply about just common things around 'subscription-license-keys' and Knowledgebase article about 'resetting/reuse' licenses; 

 

With your experience (if subscription/license/activation key is not known for anyone else) -> maybe possible to trigger installation under your other devices and this will trigger 'reuse' license (reactivation under active devices; and disable under not active devices/installations);

 

With another meanings: maybe possible to contact direct F-Secure Support Channels chat/phone (with your purchase-information) and ask them about 'stuck'-units:

https://www.f-secure.com/en/web/home_global/contact-support

 

Maybe they able to provide certified help or investigation.

 

Thanks!

[Deleted User]

Hi Fred,

 

Did you try to do the 'Reuse License' step as mentioned in the article shared by Ukko, to reuse the license on your 2 devices? Were you successful in installing FSIS?

 

Did you purchase the FSIS license from us directly?

Fred8s

Hi, called the support and they fixed it on their end. I think the licenses had  been activating themselves or something similar. I got the 2 licenses I have left freed so I am able to use them now! Thanks for your help ! 

 

Best,

Fred

Fred8s

Hi Laksh,

 

No I did not, but it might have been a solution. I called the contact support and they fixed it on their end. The support on phone also told me about this possibility to reuse the licenses if the problem reoccurred. No, I had not installed FSIS on any other device than the 1st. I bought the FSIS online directly from the F-Secure website.

 

Thank you for the response, it seems to be working now! 

 

Best,

Fred