My license key taken by unknown unit
In the purchase of Internet Security, I got 3 total licenses for 24 months I believe, to use with the same key-code. The first was licensed and used after the first day of purchase. After 2-3 weeks I decided to install Internet Security on two other units in my home. I then realized that both licenses that I had left, was already taken, up and running on 2 unknown units.
Ukko Posts: 3,522 Superuser
Possible to re-check such reply:
And this knowledgebase article:
Reply about just common things around 'subscription-license-keys' and Knowledgebase article about 'resetting/reuse' licenses;
With your experience (if subscription/license/activation key is not known for anyone else) -> maybe possible to trigger installation under your other devices and this will trigger 'reuse' license (reactivation under active devices; and disable under not active devices/installations);
With another meanings: maybe possible to contact direct F-Secure Support Channels chat/phone (with your purchase-information) and ask them about 'stuck'-units:
Maybe they able to provide certified help or investigation.
No I did not, but it might have been a solution. I called the contact support and they fixed it on their end. The support on phone also told me about this possibility to reuse the licenses if the problem reoccurred. No, I had not installed FSIS on any other device than the 1st. I bought the FSIS online directly from the F-Secure website.
Thank you for the response, it seems to be working now!