Unable to scroll

Carl2

Every few days, when browsing in Safe on my iPad Pro, the screen freezes and will not scroll down.  Is this a known issue?

[Deleted User]

Hi Carl2,

 

May I know whats the OS version of your iPad and also the version of SAFE installed?

 

Does it freeze on a particular screen like when browsing or using an app or during a particular time?

 

Carl2

Hi Laksh - it's iOS 10.3.3 ... the latest. It freezes when browsing on my iPad Pro 2. It did the same on my previous iPad Pro., but I haven't noticed it happen on my iPhone. Only happens occasionally, and I haven't noticed any particular pattern.   

[Deleted User]

Hi Carl2,

 

Are you using Safe Browser for browsing in your iPad? If not, which browser are you using?

 

Can you try using the Safe Browser and see if the issue happens?

Carl2

Yes, it's the Safe browser that gives me the issue. 

[Deleted User]

Hi Carl2,

 

This might need further investigation from our support team. Please get in touch with them via chat or phone as mentioned here.

NND

I have this problem too. It happens in Safari and in Mail, suddenly I won't be able to scroll. If I switch to Firefox the same page will scroll. 

[Deleted User]

Hi NND,

 

May I know the version of your iOS? Are you seeing the issue with Safe Browser as well?

 

If you're not seeing the issue with Safe Browser and if it happens only with the other apps, you could try to uninstall our app and check if the issue with Safari/Mail is gone.