i am being told l am not protected why?

i am being told l am not protected    why?

Best Answer

  • UkkoUkko Posts: 2,992 Superuser
    Accepted Answer

    Skindeep wrote:

    Thank you for your reply.  The message "Your computer is not fully protected" etc. is now permantly displayed on my main system when I click on the icon.  The computer is in use everyday and is rarely turned off.  F-Secure reports that the latest update has been installed and as I previously stated I have manually actioned updates myself to no avail, the message continues to display.

     

    My F-Secure comes up for renewal next month October 2017.  I remember last year I kept getting annoying reminders popping up on my screen every few minutes weeks beforehand getting in the way of my work and there was nothing I could do to stop them bar renew the licence, this year I might look elsewhere. 


    Just as an addition to good reply/ask as potential trouble with restart-state:

     

    Most valid steps for certified investigation are direct F-Secure Support Channels (chat/phone);

    Possible to create fsdiag: https://community.f-secure.com/t5/Common-topics/How-do-I-create-an-FSDIAG-file/ta-p/18190

    and then transfer it (?!) to F-Secure Support: https://www.f-secure.com/en/web/home_global/contact-support

     

    Because -> I able to think that  if there is no any visible reasons for such notification -> maybe something wrong with F-Secure installation (or troubles with system); And F-Secure Support is certified for properly investigate it based on your information;

     

    With another meanings -> maybe possible to re-try to do "reinstallation"; On current days -> stable F-Secure SAFE/IS solutions about "17.0" (previous stable version is "16.5" - which can be or not autoupdated/upgraded under your system); So -> if your experience still about "16.5" -> fresh installation (reinstallation) will trigger installation for 17.0 (if this is can be critical);

     

    Thanks! 

    Skindeep

Comments

  • SimonSimon Posts: 2,605 Superuser

    Is your subscription still valid?

     

    Have you got all of the current Windows updates installed?

     

    Have you checked to see that your f-secure updates are current and have been installed?

     

    Have you rebooted your computer since you received the error message?

     

    Do you have any other security products installed, other than f-secure?

    Ukko
  • Same problem.  Received a message via Windows own notification system telling me there was a problem with my Anti Virus, on checking I find this message from F-Secure Safe "Your computer is not fully protected"  + "Virus Protection is not up to date" + "Check for latest update" why I don't know, it's supposed to check and update automatically.  Did a manual update, made absolutely no difference, still get the same warning from F-Secure.  My subscription is paid and up to date.

     
  • UkkoUkko Posts: 2,992 Superuser

    @Skindeep wrote:

    Same problem.  Received a message via Windows own notification system telling me there was a problem with my Anti Virus, on checking I find this message from F-Secure Safe "Your computer is not fully protected"  + "Virus Protection is not up to date" + "Check for latest update" why I don't know, it's supposed to check and update automatically.  Did a manual update, made absolutely no difference, still get the same warning from F-Secure.  My subscription is paid and up to date.

     

    Hello,

     

    Your experience still about such prompt?

    If yes/not -> this is your main system (daily usage)? Or system - which booted time to time?

    If second option -> maybe F-Secure postponed "large" database updates (Aquarius-core) and required to use "Check updates"-button more times (or after some minutes/hours);

     

    If "prompt" still there -> maybe good to contact F-Secure Support (?!).

    Also it possible to "Rightclick" F-Secure tray-picture -> "Open Common Settings" and check "Updates"-tab about list (latest date of installed updates/timestamp and status);

     

    Thanks!

    Skindeep
  • Thank you for your reply.  The message "Your computer is not fully protected" etc. is now permantly displayed on my main system when I click on the icon.  The computer is in use everyday and is rarely turned off.  F-Secure reports that the latest update has been installed and as I previously stated I have manually actioned updates myself to no avail, the message continues to display.

     

    My F-Secure comes up for renewal next month October 2017.  I remember last year I kept getting annoying reminders popping up on my screen every few minutes weeks beforehand getting in the way of my work and there was nothing I could do to stop them bar renew the licence, this year I might look elsewhere. 

    Ukko
  • SimonSimon Posts: 2,605 Superuser

    You mentioned that the machine is rarely turned off, but have you rebooted it?  Sometimes a reboot is required to get all updates to install.  Also, it might be worth checking that you have no Windows Updates waiting to install.

    UkkoSkindeep
  • Thank you for your help.

     
    Ukko
  • All sorted now thank you.  Released licence, uninstalled then reinstalled.

     
    Ukko
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