i am being told l am not protected why?

skiddy

i am being told l am not protected    why?

Ukko

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Skindeep wrote:

Thank you for your reply.  The message "Your computer is not fully protected" etc. is now permantly displayed on my main system when I click on the icon.  The computer is in use everyday and is rarely turned off.  F-Secure reports that the latest update has been installed and as I previously stated I have manually actioned updates myself to no avail, the message continues to display.

 

My F-Secure comes up for renewal next month October 2017.  I remember last year I kept getting annoying reminders popping up on my screen every few minutes weeks beforehand getting in the way of my work and there was nothing I could do to stop them bar renew the licence, this year I might look elsewhere. 

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Just as an addition to good reply/ask as potential trouble with restart-state:

 

Most valid steps for certified investigation are direct F-Secure Support Channels (chat/phone);

Possible to create fsdiag: https://community.f-secure.com/t5/Common-topics/How-do-I-create-an-FSDIAG-file/ta-p/18190

and then transfer it (?!) to F-Secure Support: https://www.f-secure.com/en/web/home_global/contact-support

 

Because -> I able to think that  if there is no any visible reasons for such notification -> maybe something wrong with F-Secure installation (or troubles with system); And F-Secure Support is certified for properly investigate it based on your information;

 

With another meanings -> maybe possible to re-try to do "reinstallation"; On current days -> stable F-Secure SAFE/IS solutions about "17.0" (previous stable version is "16.5" - which can be or not autoupdated/upgraded under your system); So -> if your experience still about "16.5" -> fresh installation (reinstallation) will trigger installation for 17.0 (if this is can be critical);

 

Thanks! 

Simon

Is your subscription still valid?

 

Have you got all of the current Windows updates installed?

 

Have you checked to see that your f-secure updates are current and have been installed?

 

Have you rebooted your computer since you received the error message?

 

Do you have any other security products installed, other than f-secure?

Skindeep

Same problem.  Received a message via Windows own notification system telling me there was a problem with my Anti Virus, on checking I find this message from F-Secure Safe "Your computer is not fully protected"  + "Virus Protection is not up to date" + "Check for latest update" why I don't know, it's supposed to check and update automatically.  Did a manual update, made absolutely no difference, still get the same warning from F-Secure.  My subscription is paid and up to date.

 

Ukko

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@Skindeep wrote:

Same problem.  Received a message via Windows own notification system telling me there was a problem with my Anti Virus, on checking I find this message from F-Secure Safe "Your computer is not fully protected"  + "Virus Protection is not up to date" + "Check for latest update" why I don't know, it's supposed to check and update automatically.  Did a manual update, made absolutely no difference, still get the same warning from F-Secure.  My subscription is paid and up to date.

 

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Hello,

 

Your experience still about such prompt?

If yes/not -> this is your main system (daily usage)? Or system - which booted time to time?

If second option -> maybe F-Secure postponed "large" database updates (Aquarius-core) and required to use "Check updates"-button more times (or after some minutes/hours);

 

If "prompt" still there -> maybe good to contact F-Secure Support (?!).

Also it possible to "Rightclick" F-Secure tray-picture -> "Open Common Settings" and check "Updates"-tab about list (latest date of installed updates/timestamp and status);

 

Thanks!

Skindeep

Thank you for your reply.  The message "Your computer is not fully protected" etc. is now permantly displayed on my main system when I click on the icon.  The computer is in use everyday and is rarely turned off.  F-Secure reports that the latest update has been installed and as I previously stated I have manually actioned updates myself to no avail, the message continues to display.

 

My F-Secure comes up for renewal next month October 2017.  I remember last year I kept getting annoying reminders popping up on my screen every few minutes weeks beforehand getting in the way of my work and there was nothing I could do to stop them bar renew the licence, this year I might look elsewhere. 

Simon

You mentioned that the machine is rarely turned off, but have you rebooted it?  Sometimes a reboot is required to get all updates to install.  Also, it might be worth checking that you have no Windows Updates waiting to install.

Skindeep

Thank you for your help.

 

Skindeep

All sorted now thank you.  Released licence, uninstalled then reinstalled.