i am being told l am not protected why?
Comments
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Is your subscription still valid?
Have you got all of the current Windows updates installed?
Have you checked to see that your f-secure updates are current and have been installed?
Have you rebooted your computer since you received the error message?
Do you have any other security products installed, other than f-secure?
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Same problem. Received a message via Windows own notification system telling me there was a problem with my Anti Virus, on checking I find this message from F-Secure Safe "Your computer is not fully protected" + "Virus Protection is not up to date" + "Check for latest update" why I don't know, it's supposed to check and update automatically. Did a manual update, made absolutely no difference, still get the same warning from F-Secure. My subscription is paid and up to date.
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@Skindeep wrote:Same problem. Received a message via Windows own notification system telling me there was a problem with my Anti Virus, on checking I find this message from F-Secure Safe "Your computer is not fully protected" + "Virus Protection is not up to date" + "Check for latest update" why I don't know, it's supposed to check and update automatically. Did a manual update, made absolutely no difference, still get the same warning from F-Secure. My subscription is paid and up to date.
Hello,
Your experience still about such prompt?
If yes/not -> this is your main system (daily usage)? Or system - which booted time to time?
If second option -> maybe F-Secure postponed "large" database updates (Aquarius-core) and required to use "Check updates"-button more times (or after some minutes/hours);
If "prompt" still there -> maybe good to contact F-Secure Support (?!).
Also it possible to "Rightclick" F-Secure tray-picture -> "Open Common Settings" and check "Updates"-tab about list (latest date of installed updates/timestamp and status);
Thanks!
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Thank you for your reply. The message "Your computer is not fully protected" etc. is now permantly displayed on my main system when I click on the icon. The computer is in use everyday and is rarely turned off. F-Secure reports that the latest update has been installed and as I previously stated I have manually actioned updates myself to no avail, the message continues to display.
My F-Secure comes up for renewal next month October 2017. I remember last year I kept getting annoying reminders popping up on my screen every few minutes weeks beforehand getting in the way of my work and there was nothing I could do to stop them bar renew the licence, this year I might look elsewhere.
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Skindeep wrote:Thank you for your reply. The message "Your computer is not fully protected" etc. is now permantly displayed on my main system when I click on the icon. The computer is in use everyday and is rarely turned off. F-Secure reports that the latest update has been installed and as I previously stated I have manually actioned updates myself to no avail, the message continues to display.
My F-Secure comes up for renewal next month October 2017. I remember last year I kept getting annoying reminders popping up on my screen every few minutes weeks beforehand getting in the way of my work and there was nothing I could do to stop them bar renew the licence, this year I might look elsewhere.
Just as an addition to good reply/ask as potential trouble with restart-state:
Most valid steps for certified investigation are direct F-Secure Support Channels (chat/phone);
Possible to create fsdiag: https://community.f-secure.com/t5/Common-topics/How-do-I-create-an-FSDIAG-file/ta-p/18190
and then transfer it (?!) to F-Secure Support: https://www.f-secure.com/en/web/home_global/contact-support
Because -> I able to think that if there is no any visible reasons for such notification -> maybe something wrong with F-Secure installation (or troubles with system); And F-Secure Support is certified for properly investigate it based on your information;
With another meanings -> maybe possible to re-try to do "reinstallation"; On current days -> stable F-Secure SAFE/IS solutions about "17.0" (previous stable version is "16.5" - which can be or not autoupdated/upgraded under your system); So -> if your experience still about "16.5" -> fresh installation (reinstallation) will trigger installation for 17.0 (if this is can be critical);
Thanks!
