Update failed

Any ideas why updates are not installing on Windows 10,

 


2017-08-08 11:00:46.430 [1084.1324] I: *** LOGGING STARTED *** (UTC+3:00, session: 0x0)
2017-08-08 11:01:30.393 [1084.1324] I: Connecting to http://guts2.sp.f-secure.com
2017-08-08 11:01:30.397 [1084.1684] I: Installation of 'F-Secure Ultralight Updater Update 2017-05-18_01' : Processing
2017-08-08 11:01:31.061 [1084.1324] I: Update check completed successfully
2017-08-08 11:02:00.426 [1084.1684] I: Installation of 'F-Secure Ultralight Updater Update 2017-05-18_01' : Not done, will retry
2017-08-08 11:02:00.435 [1084.1684] I: Installation of 'F-Secure Lynx win64 Update 2017-05-18_01' : Processing
2017-08-08 11:02:30.465 [1084.1684] I: Installation of 'F-Secure Lynx win64 Update 2017-05-18_01' : Not done, will retry
2017-08-08 11:02:30.479 [1084.1684] I: Installation of 'F-Secure Virgo Update 2017-08-07_01' : Processing
2017-08-08 11:03:00.528 [1084.1684] I: Installation of 'F-Secure Virgo Update 2017-08-07_01' : Not done, will retry
2017-08-08 11:03:00.546 [1084.1684] I: Installation of 'F-Secure Hydra Update 2017-08-08_01' : Processing
2017-08-08 11:03:30.587 [1084.1684] I: Installation of 'F-Secure Hydra Update 2017-08-08_01' : Not done, will retry
2017-08-08 11:03:30.611 [1084.1684] I: Installation of 'F-Secure Deepguard DB Update 2017-08-01_01' : Processing
2017-08-08 11:04:00.677 [1084.1684] I: Installation of 'F-Secure Deepguard DB Update 2017-08-01_01' : Not done, will retry
2017-08-08 11:04:00.698 [1084.1684] I: Installation of 'F-Secure Universal System Scanner Update 2017-05-19_01' : Processing
2017-08-08 11:04:30.750 [1084.1684] I: Installation of 'F-Secure Universal System Scanner Update 2017-05-19_01' : Not done, will retry
2017-08-08 11:04:30.762 [1084.1684] I: Installation of 'F-Secure Ultralight Core Update 2017-06-15_01' : Processing
2017-08-08 11:05:00.799 [1084.1684] I: Installation of 'F-Secure Ultralight Core Update 2017-06-15_01' : Not done, will retry
2017-08-08 11:05:00.817 [1084.1684] I: Installation of 'F-Secure Online Safety (64-bit) 2017-06-29_01' : Processing
2017-08-08 11:05:30.853 [1084.1684] I: Installation of 'F-Secure Online Safety (64-bit) 2017-06-29_01' : Not done, will retry
2017-08-08 11:05:30.874 [1084.1684] I: Installation of 'F-Secure Aquarius Update 2017-08-08_03' : Processing
2017-08-08 11:06:00.919 [1084.1684] I: Installation of 'F-Secure Aquarius Update 2017-08-08_03' : Not done, will retry
2017-08-08 11:07:25.766 [1084.1324] I: Connecting to http://guts2.sp.f-secure.com
2017-08-08 11:07:25.873 [1084.1324] I: Update check completed successfully

toteseichhorn

Comments

  • UkkoUkko Posts: 2,992 Superuser

    Hello,

     

    Maybe possible to re-check that any other software do not able to block handling downloaded updates. Or try "restart" system and then check situation with some minutes (with enough time for potential re-stuck it);

    Also, for example, re-check that another activities (like Windows Updates) do not able to perform overload for system;

    F-Secure also provided kind of "tool" -> https://www.f-secure.com/en/web/labs_global/database-updates (as potential workaround-fix for stuck with updates); But probably it can be not valid for recent builds of F-Secure SAFE (?!);

     

    And good to contact their direct Support Channels as:

    https://www.f-secure.com/en/web/home_global/contact-support


    Probably there can be kind of "local" temporary trouble. As example, "time-out" or so;

    Since all of "Processing" switched to trouble state after Thirty Seconds;

    Maybe if "Not done, will retry"-tip not work there -> direct F-Secure Support Channels (chat?!) most brief and valid step for investigation (I able to think about some of potential reasons - including external-based).

     

    Thanks!

     

    // later edited.

    Näsäviisas
  • LakshLaksh Posts: 4,432 Community Manager

    Hi jaylik,

     

    You can refer to this post for some additional steps suggested.

  • LoggesLogges Posts: 5

    Same issue - clean installation of F-Secure did also not solve the problem

    Ukko
  • Here is checking list.
    What might be reason: update failed.
    I have read similar cases in Community forum.
    - have you logged in with administrators rights?
    - what about drivers?
    - is it MS Defender? Is it possible to turn it off, while you do update?
    - is it lack of diskspace?
    - Look at Windows event logs, if there are error comments. Windows logs> programs
    (Win7)
    - any information about errors/reasons could help with solution

    Näsäviisas
    Ukko
  • LoggesLogges Posts: 5
    Following details : Runing with Admin, latest Win 10 Version, Defender off/on does not make any difference, Log file 2017-10-22 16:47:48.468 [0d2c.139c] I: *** LOGGING STARTED *** (UTC+2:00, session: 0x0) 2017-10-22 16:48:48.516 [0d2c.139c] I: Connecting to http://guts2.sp.f-secure.com 2017-10-22 16:48:48.569 [0d2c.170c] I: Installation of 'F-Secure Ultralight Updater Update 2017-10-12_01' : Processing 2017-10-22 16:48:48.769 [0d2c.139c] I: Update check completed successfully 2017-10-22 16:49:18.643 [0d2c.170c] I: Installation of 'F-Secure Ultralight Updater Update 2017-10-12_01' : Not done, will retry 2017-10-22 17:06:39.332 [0d2c.139c] I: Connecting to http://guts2.sp.f-secure.com 2017-10-22 17:06:39.536 [0d2c.139c] I: Update check completed successfully 2017-10-22 17:06:45.863 [0d2c.139c] I: Connecting to http://guts2.sp.f-secure.com 2017-10-22 17:06:46.064 [0d2c.139c] I: Update check completed successfully 2017-10-22 17:07:28.422 [0d2c.139c] I: Connecting to http://guts2.sp.f-secure.com 2017-10-22 17:07:28.638 [0d2c.139c] I: Update check completed successfully. Free Diskspace 200 GB. Nothing in event log which points into direction of F-Secure, No further error, just that F-Secure is not working and PC should be re-started....after some time....same game again....
    UkkoGromit1967
  • @Logges

    I have no more ideas, how to handle this.
    Take contact to F-Secures Support, look at the post from Ukko.

    Näsäviisas
    Ukko
  • UkkoUkko Posts: 2,992 Superuser

    @Logges wrote:

    Same issue - clean installation of F-Secure did also not solve the problem


    Hello,

     

    Sorry for my ask.

     

    Did you mean that clean installation comes with stuck about "F-Secure Ultralight Updater Update" only? Or any other updates also with stuck?

     

    Maybe it possible to try steps like this (if not work any other suggestions from topic):

    --> Uninstall F-Secure by common steps (default for your system); And do restart system;

    --> Try to use F-Secure Uninstallation Tool:

    https://www.f-secure.com/en/web/home_global/support-tools

    --> Then fresh try with clean installation.

     

    Thanks!

    Näsäviisas
  • LoggesLogges Posts: 5
    yeap - clean installation stands for following the described process by f-secure, including running the un-installation tools as well and after new installation the "F-Secure Ultralight Updater Update" is stuck and after a couple of time the message appears your PC is not safe - please re-start your computer - and the game starts again.....
  • UkkoUkko Posts: 2,992 Superuser

    @Logges wrote:
    yeap - clean installation stands for following the described process by f-secure, including running the un-installation tools as well and after new installation the "F-Secure Ultralight Updater Update" is stuck and after a couple of time the message appears your PC is not safe - please re-start your computer - and the game starts again.....

    Hello,

     

    That 'F-Secure' do ask for restart can be normal (since 'one of modules' is not installed); Maybe possible to try do not restart as delay for some minutes/hours. Based on your replies -> sounds as something wrong with validation/processing such update.

     

    If not possible to find any visible reasons like another security software, not common system settings... and good to re-check that indeed all updates is installed (and re-check system by Full Scan -> if possible to run F-Secure)... maybe good to create fsdiag and transfer it to F-Secure Support Channels directly:

    https://community.f-secure.com/t5/Common-topics/How-do-I-create-an-FSDIAG-file/ta-p/18190

    by chat/phone:

    https://www.f-secure.com/en/web/home_global/contact-support

     

    At least, it should 'boost up' situation with proper investigation about direct reasons (and not only unofficial suggestions).

     

    Thanks!

    Näsäviisas
  • Hi - maybe someone has an idea, on the system where F-Secure is not updating, I recognized in system services that only two F-Secure services are running. F-Secure Hoster F-Secure Hoster (restricted) Where on a machine where F-Secure is running successfully i can see two additional services runinng for FSULOSRSP and FSULHOSTER. Anyone has an ides how this services can be installed ? Cheers
    Ukko
  • UkkoUkko Posts: 2,992 Superuser

    @Logges wrote:
    Hi - maybe someone has an idea, on the system where F-Secure is not updating, I recognized in system services that only two F-Secure services are running. F-Secure Hoster F-Secure Hoster (restricted) Where on a machine where F-Secure is running successfully i can see two additional services runinng for FSULOSRSP and FSULHOSTER. Anyone has an ides how this services can be installed ? Cheers

    Hello,

     

    It should be installed automatically (with installation flow). Maybe it possible to run/trigger installation for this services manually. But probably it will be not enough (and should be known certain parameters).

    Such state can be as incomplete installation. OR as incompatibility with something.

     

    I able to think that most useful step is F-Secure Support Channel (chat):

    https://www.f-secure.com/en/web/home_global/contact-support

    as certified help and investigation. They able to provide remote help (?!) most likely. It can be as boost up situation. Or they able to ask for fsdiag and perform investigation with next advices about potential fix-steps (if will be visible reasons for such stuck).

     

    Thanks!

    Näsäviisas
  • Okidoki - Support helped me out. Action which was taken 1.Create new direcotry 2 under : Prog..(x86); F-Secure; Internet Security; apps; ultralight; ulu; 2 2. Copy *.* from ProgramData; Fe-Secure; GUTS2; ulupdate-win64; 1507795280(that one might be different) to the new created direcotry 2 Direcotry should contain ulu_handler, ulupdater-win64 and some more. 3. Run INSTALL with admin authorization Cheers ,
    UkkoNäsäviisas
This discussion has been closed.