Re: F Secure Safe new version install

minna3
minna3 Posts: 5 Observer
in Web Browsing

I will never buy this product again. It seems to be too hard to install. The instructions are clear; if opnly they worked!!! I get the message that the product has already been installed. I hate F-secure!

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Comments

  • Ukko
    Ukko Posts: 3,727 Superuser
    @minna3 wrote:

    I will never buy this product again. It seems to be too hard to install. The instructions are clear; if opnly they worked!!! I get the message that the product has already been installed. I hate F-secure!

    Hello,

     

    Did you try contact their Support Channels (?):

    https://www.f-secure.com/en/web/home_global/contact-support

     

    I able to think that "installation trouble" is something which they able to sort (when there something goes wrong);

    But based on your description --> maybe your stuck can be fixed by F-Secure Uninstallation Tool (before launch/trigger fresh installation):

    https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-Uninstallation-Tool/td-p/31265

    But good to re-check that there is "no active installation" under system (and perform default uninstallation steps can be enough).

    And general steps to install:

     

    --> properly uninstall/remove previous security solution (or previous F-Secure installation - if there not expected "upgrade"); Time to time -> also needed to use specific removal tool (practically each company provide this kind of tool);

     

    --> login to My F-Secure portal and perform steps like "add device -> choose platform -> get installer";

     

    --> launch installer;

    and certain install-process more friendly than with some of other companies;

     

    Also F-Secure created kind of "Knowledgebase":

    https://community.f-secure.com/t5/F-Secure-SAFE/tkb-p/Protection@tkb

    It can be useful about some of common troublesituations;

     

    Sorry for my reply. Good if there will be proper response from official F-Secure staff/team;

     

    Thanks!

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  • [Deleted User]
    [Deleted User] Posts: 0

    Hi minna3,

     

    As Ukko has suggested, have you tried his steps or get in touch with our support team? Could you please elaborate more on your issue and the product/OS you're using so that it will be easier for us to guide you further?

     

    You can get in touch with our F-Secure support team via phone/chat.

     

    I am sorry to hear about your experience with the installation and how you feel about us. But I hope our support/we from the Community can assist you further regarding your issue.

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  • minna3
    minna3 Posts: 5 Observer

    Thank you for your help, Ukko. I was able to find a solution from the Internet after searching for a few hours. The instructions should be granny-proof. I could not contact support as was trying to do this on Saturday and Sunday. It was as you suggest, the old F-secure had a couple of days left and had to be deleted manually, then it worked as in the instruction video. I thought it would do this automatically. But all is well, I think... still have to do this on two other laptops.. minna

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  • Ukko
    Ukko Posts: 3,727 Superuser
    @minna3 wrote:

    Thank you for your help, Ukko. I was able to find a solution from the Internet after searching for a few hours. The instructions should be granny-proof. I could not contact support as was trying to do this on Saturday and Sunday. It was as you suggest, the old F-secure had a couple of days left and had to be deleted manually, then it worked as in the instruction video. I thought it would do this automatically. But all is well, I think... still have to do this on two other laptops.. minna

    Hello,

    Long reply (sorry! Smiley Sad and you able do not read - I just added some of feedback-feelings about); Main point - that you have normal situation already!

    Spoiler

    Maybe you got some kind of specific setting/background where something goes wrong (not expected for F-Secure installer validation);

     

    Because... basically F-Secure SAFE (or some of other F-Secure home solutions) should remove "previous" F-Secure installation automatically (?! at least, I have experience about such design).

     

    But probably it works only with next view:

    -->  another "type" of solution (type-of-package);

    For example, F-Secure AV or F-Secure Internet Security; Or SAFE provided by your ISP (like branded-view); and maybe "previous" builds/versions of it;

    When you try to install F-Secure SAFE - it will inform about it;

    --> something else;

    And if your "old F-Secure" was also F-Secure SAFE - your experience can be as "designed";
    I have experience about such prompt (?!) - if it looks as "large window" with just string-words (that product is already installed);

    Since it works like:

     

    --> you have valid installation; with 'expired' (or around this) license;

    --> you download installer with "fresh subscription"-view and run installer.

    This step just refresh your license-information for current installation;

    Since... there still same F-Secure SAFE (as will be after installation - so not required to perform full steps of installation - if enough just re-trigger/refresh your subscription details);

     

    But most likely there something goes wrong with your situation! Good if there will be attention from F-Secure Teams (as re-check about potential possibilities to get this stuck);

     

    Sorry for my reply. Only just as my own feelings;

    Thanks!

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  • [Deleted User]
    [Deleted User] Posts: 0

    Thanks for your update, Minna!

    Glad to know your issue is resolved now.

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