Why does the F-Secure product (SAFE / Anti-Virus) show "Security Cloud Malfunction" error notification on my Mac computer?
Issue may be related to a corrupt "hosts" file on the Mac. First just restart you Mac. If after that the issue is still there, please try resetting the hosts file on the Mac.
How to reset the Hosts file on Mac:
From the Finder, navigate to Go → Go to Folder Type this in the Go to Folder window: /private/etc/hosts From the finder window, click and drag the hosts file to the desktop. (we're doing this because we can't open the hosts file directly and edit it) Double-click the hosts file (on the desktop) and it will open in TextEdit (or any default text editor on your Mac) Erase everything in it. Copy the following piece of text and paste it into the hosts file
# Host Database
# localhost is used to configure the lookback interface
# when the system is booting. Do not change this entry.
Save this file Open Go to Folder window Open /private/etc/hosts again Drag the hosts file on desktop back to the /etc/ folder. You will be asked about the existing hosts file Choose Replace and authenticate with the admin password when asked for it
You can also contact F-Secure customer support chat for remote assistance to reset the hosts file. Note: As we don't rely on hosts file anymore in currently available versions, a re-installation of the F-Secure product on your Mac computer should also solve the issue.
Article no: 000002078
I can't find a place to add my F-Secure Internet Security code on the user interface (GUI)?
The Renew link or button on the main view of F-Secure Internet Security program is only visible when you have 45 days or less left in your subscription. If you have more than 45 days left on your subscription, you can activate your new F-Secure Internet Security code as follows:
Open F-Secure Internet Security. Select Settings. Select Support. Select Renew Subscription. Enter your new F-Secure Internet Security code, and select Continue.
Your subscription has now been updated.
Article no: 000015729
If for example F-Secure SAFE is malfunctioning, you may be able to rectify the issue by simply reinstalling the product.
Important: Windows XP and Vista are no longer supported by Microsoft and F-Secure. Therefore, the steps below is not applicable to Windows XP or Vista computers. You can re-install F-Secure SAFE without uninstalling the old version.
Log into your My F-Secure account: https://my.f-secure.com/login
If you are unable to access the account or forgot your password, click on the Forgot Password option and type in your email address for a reset link to be sent.
Select the device name that you wish to reinstall and click Release License. A page will appear to confirm the action. Click on Release License. The license is now removed. Click + Add device. Choose My device, My child's Device or Someone else's device Select the device type (the system recognizes your device type by default) and click on Download for Windows. Once the download is completed, run the F-Secure Safe Network installer. When the installer launches, click Accept and Install
The installation will uninstall the previous version/installation an will require a restart. The process usually takes a few minutes or so, and once installed, your computer is protected. If you are not able to reinstall: If you are experiencing issues with the reinstallation, you may need to use the F-Secure Uninstallation Tool to remove the problematic installation. Follow the steps in the link below:
How do I uninstall F-Secure products using the Uninstallation Tool?
Once done, repeat steps 1-8 as indicated above.
Article no: 000001141
After upgrading MacOS to 10.15 Catalina, F-Secure SAFE / Anti-Virus shows the following status: "Computer is not protected" but the subscription is valid. What should I do?
With MacOS 10.15 Catalina, you need to do the following to allow F-Secure SAFE to scan the computer and allow the program to work again:
Go to Settings (An icon in the bottom of your Mac screen) Click Security and Privacy Click Privacy Select Full Disk Access on the left pane. Click the Lock in the bottom-left corner to make changes, and login with your Mac password (if prompted). Tick the box next to F-Secure SAFE / Anti-Virus on the list Click the Lock again to prevent further changes
Article no: 000016812
How do I release an F-Secure SAFE license so I can use it on another device?
Log in to My F-Secure. On the My F-Secure page, select a member that you want to release a license from. Underneath the member, you see a list of protected devices. Click on a device that you want to release a license from. This brings up a window with basic details about that device. Click Release license. This frees up a license that you can now use on another device.
Note: Removing a license from a device does not uninstall F-Secure SAFE from that device. To uninstall F-Secure SAFE, you have to do it manually from the device.
Article no: 000001016
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