Finder does not lock my device

harold

I have the problem that I can send sound alarms, locate the device but it will not crash when I send the order my mobile with android in the fsecure safe app has active device lock and permissions. Please help.

Ukko

Hello,

 

Sorry for my reply.

 

Just because there is not comes any replies yet;

 

Based on Help/Documentation article:

https://help.f-secure.com/product.html#home/safe-android/2017/en/task_134E3280AEA7457FA66D75F4371E1E34-safe-android-2017-en

 

Note: You need to activate device administrator permissions for the app to turn on the ability to remotely lock and wipe your device.

 

Sounds as ->  you able to use "Sound an alarm on your device" and "Locate your device" by default;

But for "Lock your device" and "Wipe your personal data from the device" you have to configure/allow F-Secure SAFE as administrator-of-device (?!);

 

By ""in the fsecure safe app has active device lock and permissions"" - do you mean this point (?!); Or about something else? Based on this articles -- if you have "ON"-status for this options under F-Secure SAFE application UI - it should also means that there is "configured" SAFE as Administrator (but good to re-check maybe);

 

If it properly configured and anyway there trouble about "lock device" (or so) --> maybe there will be some other proper suggestions (since there can be some of potential reasons) by more experienced users;

Or you also able to try talk with F-Secure Support Channels (for proper investigation):

https://www.f-secure.com/en/web/home_global/contact-support

 

Thanks!

mummyjojo

I am having the same problem.The alarm will work but it will not lock-so frustrating

Jenki

I having the same problem.

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This is not so simple.
I don't know about programming prosess in Finder. But here is an analysis:
- in smartphone many parts
- device > many produsers and plenty of models
- OS (Android), many versions of Android
- applications, in this case F-S Safe
- SIM-card from teleoperator, in SIM functions and properties
- I think that, it is not wonder, if all together does not work always well
- the command: sending from computer to phone, not locking direct the phone

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