how to transfer a single license Freedome?

pagh

I purchased a single license long ago with Paypal. The license is still valid. I changed mac. How to transfer the license to a new mac?

 

I couldn't find any information on the app and online. 

Ukko

Hello,

 

Probably your experience about multi-platform subscription (one license/device) and there should work next design:

https://community.f-secure.com/t5/F-Secure/What-happens-when-Freedome-asks/ta-p/78984

 

So, basically..

 

How to transfer the license to a new mac?

-- Uninstall F-Secure Freedome from previous Mac-device (you able to skip this step - since article noted that it not helpful; but I not sure - if there is still such design);

 

-- Trigger install-process under fresh Mac-device;

-- If there will be any prompts - so... there should be an option to re-use license (based on previously noted article);

 

Common installation steps:

https://community.f-secure.com/t5/F-Secure/How-do-I-install-and-activate/ta-p/86664

With meanings - that you have to know your "Subscription code" and use it with fresh installation;

 

If there troubles with "Subscription code" - most likely good to contact F-Secure Support Channels (chat/phone):

https://www.f-secure.com/en/web/home_global/contact-support

As re-ask/restore your Subscription code based on purchase-information;

 

Sorry if I understand your ask with wrong meanings.

 

Thanks!

pagh

Thanks for the answer.

 

The problem is that I cannot find a way to recover the code. I found in my email the payment receipt (from paypal) and I have the working freedome, but cannot find the code and not keen to uninstall freedome from the old laptop as it may contain the only trace of the subscription code.

 

Any hint? 

Ukko

---

pagh wrote:

Thanks for the answer.

The problem is that I cannot find a way to recover the code. I have in my email the payment (from paypal) and the working freedome, but cannot find the code and not keen to uninstall freedome from the old laptop as it may contain the only trace of the subscription code.

Any hint? 

---

Hello,

 

Probably with your situation there useful next part:

 

If there troubles with "Subscription code" - most likely good to contact F-Secure Support Channels (chat/phone):

https://www.f-secure.com/en/web/home_global/contact-support

As re-ask/restore your Subscription code based on purchase-information;

 

https://www.f-secure.com/en/web/home_global/contact-support

-- this is "home_global"-website (and with your local website there can be another work hours for chat - if "home_global"not available);

 

So you able try to contact F-Secure Support and explain situation to them;

With all information (like "the payment from paypal" or other related information for purchase) and maybe they able to give advice and kind of "restore" subscription code (re-send it or something like this);

---

As not designed workaround - I able to suggest -> research System Registry under your previous Mac-laptop (or what can be there with Mac?! compare to Windows Registry) about Freedome-part (and maybe there can be visible certain subscription/activation code - which can be helpful with your situation); Not sure --> if there can be something with Mac-platform (I not friendly with it);

 

Thanks.

pagh

Thank for the suggestion.

I contacted support via chat and they immediately gave me my activation code. I inserted it in my new laptop freedom app, sorting the issue.

Thanks to everyone that participated and answered my request.