No virtual locations

Tross
Tross Posts: 2
in F-Secure VPN

I can't find any virtual location when I open the freedome software. It says can't connect to server and I have internet

Please I need help

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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi Tross,

     

    May I know in which OS do you face this issue? Is this a first time issue or has it happened before?

     

    Could you elaborate more on not finding the locations? Do you see the location list when you click on the location?

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  • Tross
    Tross Posts: 2

    Windows 8.1. 

    There are virtual locations showing if I click on virtual locations. The map just rotates for a while and then a message stating it can't connect to the server appears. This is the first time it's happening

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  • Ukko
    Ukko Posts: 3,526 Superuser
    @Tross wrote:

    Windows 8.1. 

    There are virtual locations showing if I click on virtual locations.... and then a message stating it can't connect to the server appears. This is the first time it's happening

    Hello,

     

    Sorry for my reply.

     

    Do you have any other security solutions/software with some features which able to prevent proper work of Freedome?

    If not -> does it can be an option to try re-install F-Secure Freedome?

     

    Because - if I normal understood - situation sounds like if there "prevention for connecting to Freedome VPN servers" or if there "broken" Freedome configuration.

     

    Thanks! 

    Tross
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