I have repeatedly received messsages that my subscription is about to expire.
I checked this and found that I have valid subscription until 2019.
My policy, through Virginmedia, supposedly covers 5 devices. A few months ago, my partner received these messages on her phone and decided to renew independently.
Now, according to the F-secure app, I have not protection on my laptop or phone.
I want an answer to this issue.
How can this issue occur? Is it an issue of the interface between Cleverbridge and F-Secure?
If as it appears, I have been left without any protection, I want a refund.
I also want a refund for my partner's wasted policy, which appears to have been solicited fraudulently.
SORT IT OUT!
Cleverbridge have said that it's not their problem.
F secure has not yet replied, as they do not appear to have support outside office hours, despite offering a product to people for home use.