Subscription problems

Bertorelli

I have repeatedly received messsages that my subscription is about to expire.

I checked this and found that I have valid subscription until 2019.

My policy, through Virginmedia, supposedly covers 5 devices. A few months ago, my partner received these messages on her phone and decided to renew independently.

Now, according to the F-secure app, I have not protection on my laptop or phone.

 

I want an answer to this issue.

How can this issue occur? Is it an issue of the interface between Cleverbridge and F-Secure? 

If as it appears, I have been left without any protection, I want a refund.

I also want a refund for my partner's wasted policy, which appears to have been solicited fraudulently.

 

SORT IT OUT!

 

Simon

What did Support say when you contacted them about this issue?

Bertorelli

Cleverbridge have said  that it's not their problem.

F secure has not yet replied, as they do not appear to have support outside office hours, despite offering a product to people for home use.

[Deleted User]

Hi Bertorelli,

 

I have highlighted your post to our support team. If you have more information to provide like the email address or renewal details of your girlfriend's F-Secure product purchase, please reply it to the support case.