Subscription problems


I have repeatedly received messsages that my subscription is about to expire.

I checked this and found that I have valid subscription until 2019.

My policy, through Virginmedia, supposedly covers 5 devices. A few months ago, my partner received these messages on her phone and decided to renew independently.

Now, according to the F-secure app, I have not protection on my laptop or phone.


I want an answer to this issue.

How can this issue occur? Is it an issue of the interface between Cleverbridge and F-Secure? 

If as it appears, I have been left without any protection, I want a refund.

I also want a refund for my partner's wasted policy, which appears to have been solicited fraudulently.





  • Simon
    Simon Posts: 2,667 Superuser

    What did Support say when you contacted them about this issue?

  • Bertorelli
    Bertorelli Posts: 2 New Member

    Cleverbridge have said  that it's not their problem.

    F secure has not yet replied, as they do not appear to have support outside office hours, despite offering a product to people for home use.

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi Bertorelli,


    I have highlighted your post to our support team. If you have more information to provide like the email address or renewal details of your girlfriend's F-Secure product purchase, please reply it to the support case.

This discussion has been closed.
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