Subscription renewal fails and reinstall also fails with “No Internet connection”
Out of our two Windows machines the other got a new SAFE subscription renewal automatically (after a reboot), but the other one never did. Forcing a “Check for updates” reports success, but continues to list erroneously “Your subscription has expired”.
Trying to reinstall from a package downloaded from My F-Secure results in a false error message
“No Internet connection”. The same machine had a HTTPS connection to F-Secure and also to the AV update server from the SAFE installation. The Try again option did nothing, neither downloading another install package exe from MyFS.
This is quite frustrating. There were no problems with SAFE in this machine before the subscription expired and was renewed. There is also no problem with the other machine.
Is there a logging function that can be invoked from the installer to find out why it's falsely claiming no Internet connection?