F-Secure Key after Reset of Unit

SlayersScytheSlayersScythe Posts: 3
in F-Secure FREEDOME

I'm using a macbook and I need to reset my unit but I don't have a copy of the promotional key I used to activate my F-Secure Freedome subscription. I have an active subscription until April 2017 but I assume I won't be able to reinstall that subscription after reset without the key. Is there a way to pull the key from my current active and running program before resetting?

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  • LakshLaksh Posts: 4,440 Community Manager

    Hi @SlayersScythe,

     

    I have moved your post to the Freedome board. Did you purchase your Freedome license from us directly? Please let us know how you bought the Freedome license.

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  • SlayersScytheSlayersScythe Posts: 3

    It was given to me at work. My manager gave me a small card that had a 6 month key on it. I work at Staples, I believe we on occasion receive promotional cards for staff.

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  • LakshLaksh Posts: 4,440 Community Manager

    Hi SlayersScythe,

     

    I am checking on your license issue currently. I will get back to you for further updates before end of day tomorrow.

     

    In the meantime, could you please provide me a screenshot of your license remaining time from the Freedome app?

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  • SlayersScytheSlayersScythe Posts: 3

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  • LakshLaksh Posts: 4,440 Community Manager

    Thanks for the screenshot, SlayersScythe. I will get back to you via private message for this issue.

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