Factory reset a iOS device and require to release a used license

Please could you assist me in re-activating my Freedome for iOS 10.1.1. I had to perform a factory reset on my previous iOS version. Receive the message "You have reached the maximum number of installations with your subscription."

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  • LakshLaksh Posts: 4,444 Community Manager

    Hi Wazza,

     

    May I know if your have any other device which has Freedome installed using the same multi device license apart from this iOS device? We have the license transfer function with Freedome but this is available for the Windows/Mac/Android OS at the moment.

     

    If you have any other device with the above OS, you can try to uninstall and reinstall Freedome which will initiate the license transfer. Then, you can use that code for your iOS device as well.

    Wazza
  • WazzaWazza Posts: 2

    Thanks Laksh, I do have 2 other devices which takes up the 3 license subscription I purchased earlier this year. 

     

    I read through your article - I am not sure how to get to the transfer option. I can use a laptop running Windows 10. Could you provide me with more granular steps on how to remove previous registered subscription?

     

    Thanks Warren

     

    Attached a image when trying to find the transfer option on the iOS appIMG_0082.PNG 

     

     

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