No internet connection when Freedome is activated

Freedome v. 1.7.3413.0 win
used on Desktop PC win7 and Laptop win10
when Freedome is activated, the internet and LAN connection is cut off
when Freedome is off, all connections working
Ethernet-Adapter FreedomeVPNConnection Status shown: Medium disconnected
Internet access through Cable-Modem CISCO 3208G
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Hi sysopa,
Does this issue happen irrespective of any location connected or only when connected to a certain location? Is it happening on both the devices?
Is this a first time installation of Freedome and the issue pop-uped? Or was there any upgrade which triggered this issue?
Hello
I have only one location to try, and it happens on both devices.
I bought a license and downloaded Freedome v. 1.5.3284.0
no connections with this version also after a couple of new installations
then update to v. 1.7.3413.0 while Freedome was switched off
in the device manager the Freedome TAP driver says: Device working fine
but the Freedome VPN connection says: the cable is disconnected
are there any setting to be done on the cable modem (set as router)
Hello
I found the problem it's my firewall
I get onto the ie when I open the Firewall
but I thing that is not the right way
are there any setting how the fw should be set ?
It seems that I can't send messages with Freedome on
This msg could not be sent with freedome on
Hi sysopa,
Thanks for updating us and glad to know you have identified the solution.