F-Secure Freedome not connecting

hbruce
hbruce Posts: 2
in F-Secure VPN

F-Secure Freedome worked fine with my Widnows computer for a few days but now when I try to connect it, it does not work. For a while, it will say connecting after which it says that it is turned off. This has been going on since yesterday. I tried changing my location, restarting my computer and reconnecting to the wifi but nothing worked. I don't want to try and reinstall it incase I lose my subscription.

What should I do?

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  • tballege
    tballege Posts: 12

    Having same problem on 1 win10 pc and 2 Android devices

    with Brussels location since yesterday

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  • tballege
    tballege Posts: 12
    Is working on Amsterdam location
    Like
  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi @hbruce,

    May I know what is your OS? How many devices are currently having Freedome?

     

    Hi @tballege,

    Due to some technical reasons, the Belgian location is down for the timebeing. We will update you once it is up again.

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  • hbruce
    hbruce Posts: 2

    I'm using Windows. I have Freedome only on my laptop.

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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi hbruce,

     

    I would recommend to uninstall and reinstall Freedome on your computer to see if the connection works after the reinstallation. We have the license transfer functionality with Freedome as mentioned in this article.

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  • tballege
    tballege Posts: 12
    Belgium server works
    Like
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