F-Secure Freedome not connecting

hbruce

F-Secure Freedome worked fine with my Widnows computer for a few days but now when I try to connect it, it does not work. For a while, it will say connecting after which it says that it is turned off. This has been going on since yesterday. I tried changing my location, restarting my computer and reconnecting to the wifi but nothing worked. I don't want to try and reinstall it incase I lose my subscription.

What should I do?

tballege

Having same problem on 1 win10 pc and 2 Android devices

with Brussels location since yesterday

tballege

Is working on Amsterdam location

[Deleted User]

Hi @hbruce,

May I know what is your OS? How many devices are currently having Freedome?

 

Hi @tballege,

Due to some technical reasons, the Belgian location is down for the timebeing. We will update you once it is up again.

hbruce

I'm using Windows. I have Freedome only on my laptop.

[Deleted User]

Hi hbruce,

 

I would recommend to uninstall and reinstall Freedome on your computer to see if the connection works after the reinstallation. We have the license transfer functionality with Freedome as mentioned in this article.

Chameni

Hi @tballege ,

 

I'm able to connect to the Belgium server today, looks like it is working now. Could you please try it and revert back if the issue persist.

 

Thank you.

tballege

Belgium server works