Freedome not working on Windows 7

rpeake Posts: 2 Observer


Windows 7 and Windows 8 are no longer supported by Microsoft, as you know.

So I really need to protect this PC with a VPN, but Freedome does not work on my Windows 7 machine. Here is the error message:


"VPN initialization error
Your encrypted VPN connection cannot be created because of issues with network configuration (netsh.exe fails).
Please check that you have IPv6 traffic enabled. If the problem persists,
please contact our Support."


IPv6 has been enabled, so probably not the cause.


Graphics chip is AMD HD6470M (1Gb RAM).

APU is AMD E-350 1,6Ghz. 8 Gb RAM. ASUS X73BY computer, at least 5 years old.


All Windows 7 updates have been applied.


Freedom version is Licence bought for 5 devices yesterday September 4, 2016.







  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi rpeake,


    Thanks for updating us and good to know the steps worked for you. Upon looking at your error message, I found that we do have similar KB articles about this error here and here (with similar steps).


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