I just turned Freedome on for the first time in a while and now torrents are blocked from all nearby

I bought freedome to download (legally, items I have paid a lot of money to get the licence for) torrents without my ISP shaping my traffic.

 

I haven't needed to download anything in a while, so I haven't used it. Now, I turned it back on and apparently torrents are blocked. All nearby locations are blocked as well, the closest being Toronto, which is way to far from my location and results in extremely slow download speeds. 

 

Is it possible to get a partial refund? When I paid for freedome I expected to be able to download torrents (again, legally) for the duration of my licence. 

 

I bought it from the website and under this email. I've tried contacting support but I waited for a long time and nobody replied.

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