"Could not verify your account" on iPad Air 2
I have a five-license subscription for Freedome. It's currently activated on:
- My Macbook Pro
- My iPhone 6
- My Windows 10 machine
- My second laptop at work
and now I'm having trouble activating the fifth one, on an iPad Air 2. I keep getting the message "Could not verify your account. Please try again later" even after carefully checking that the code I'm entering (which is already plugged in!?!) is the same one in my welcome email from March 2016.
Can you help?
It just says "expired" and gives me the option to buy another one.
When I click "Did you already buy a multi-platform subscription?" it asks me to activate my account by entering my Freedome Account ID. When I do that, it says "oops, you have reached the maximum number of installations with your subscription."
This is incorrect. I have not.
What should I do?
Are you using the latest version of Freedome installed on your iPad? Our recent version of Freedome has the option for the license transfer as mentioned in this article.
If you do not have the latest version of Freedome installed, kindly install the latest version which will initiate the license transfer.