iMessage and iCloud services not working while Freedome is on

Hi,
I'm currently travelling in Vietnam and been using a lot of public wifis. Web browsing and whatsapp work fine with Freedome on. Unfortunately neither iMessage nor iCloud email work with Freedome. When I turn it off, they work fine.
I tried to change settings (privacy tracker off, safe browsing off, location services off, tried different locations in Freedome) but nothing seems to work.
Same issue persists with 2 iPads and 2 iPhones (latest iOs and Freedome). I never had this problem in Finland.

Comments

  • LakshLaksh Posts: 4,444 Community Manager

    Hi UrbanNomad,

     

    Are you having issues with both sending /receiving emails when Freedome is turned on? I found this article which has some information about sending emails when Freedome is on.

  • Both sending and receiving iMessages and iCloud email doesnt work while using Freedome.
    Gmail and Whatsapp works just fine.

    It isn't very convenient to turn on/off Freedome everytime to check iMessages.
  • LakshLaksh Posts: 4,444 Community Manager

    Hi UrbanNomad,

     

    I would suggest to open a support ticket in order to investigate this further.

This discussion has been closed.