Update to Freedome for Mac fails

accuor

I got a notification that a newer version of Freedome for Mac was available so I clicked the 'Update' button. The Freedome UI showed an error message: 

 

 

 

I downloaded a version from the F-Secure website and tried to install but received the same message again. I did not uninstall the app first because I'm afraid I will lose my subscription, something that happened to me before.

 

Any suggestions?

[Deleted User]

Hi accuor,

 

The error message is seen in the past in Mac OS and seems to be resolved as mentioned in this thread. The customer did try to completely uninstall and reinstall to give it a go.

 

Have you purchased your Freedome license from F-Secure? If yes, we do have the license transfer option with Freedome as mentioned here.

accuor

Following the advice in that thread fixed the problem. Thanks for your help.

[Deleted User]

Great to hear that worked, Accuor.