My Freedome doesn't want to turn on

BargoNoShaka
BargoNoShaka Posts: 7
in F-Secure FREEDOME

When I try to turn on Freedome it gives me an error.

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  • BargoNoShaka
    BargoNoShaka Posts: 7

    Version is 1.4.3038.0

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  • Chameni
    Chameni Posts: 235 F-Secure Employee

    Hi BargoNoShaka,

     

    Sorry to know about your issue; hope we can help you troubleshoot your issue here. Could you let us know what is the error message you see when you try to open the program?

     

    Thanks.

    BargoNoShaka
    1Like
  • deeaa
    deeaa Posts: 5

    I have the same issue, it just won't connect...just posted about suspecting it has to do with MS account/One Drive login messing with access rights / sharing and it could be something to do with that. Messing with those rights and reinstalling Windows made it work a bit better ie I can now see locations list which was blank before, but still no connect. No errors, just nothing.

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  • BargoNoShaka
    BargoNoShaka Posts: 7

    error.jpgThis what appears.

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  • Chameni
    Chameni Posts: 235 F-Secure Employee

     

    Hello @BargoNoShaka,

    Please open a support request in order to investigate further on this issue. Please do attach the logs and the screenshot from Freedome to check this.

     

    And @deeaa Thank you for your update on this issue, I have highlighted this to our Support team for further looking into this issue. They will get back to you for further investigation.

     

    Thank you.

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