My Freedome doesn't want to turn on

When I try to turn on Freedome it gives me an error.


  • Version is 1.4.3038.0

  • Chameni
    Chameni Posts: 235 F-Secure Employee

    Hi BargoNoShaka,


    Sorry to know about your issue; hope we can help you troubleshoot your issue here. Could you let us know what is the error message you see when you try to open the program?



  • deeaa
    deeaa Posts: 5

    I have the same issue, it just won't connect...just posted about suspecting it has to do with MS account/One Drive login messing with access rights / sharing and it could be something to do with that. Messing with those rights and reinstalling Windows made it work a bit better ie I can now see locations list which was blank before, but still no connect. No errors, just nothing.

  • error.jpgThis what appears.

  • Chameni
    Chameni Posts: 235 F-Secure Employee


    Hello @BargoNoShaka,

    Please open a support request in order to investigate further on this issue. Please do attach the logs and the screenshot from Freedome to check this.


    And @deeaa Thank you for your update on this issue, I have highlighted this to our Support team for further looking into this issue. They will get back to you for further investigation.


    Thank you.

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