No internet connection when Freedome is on

I've had this problem for quite a while now. When I turn on Freedome on my computer at some point the internet connection is lost. The computer says it's still connected to my Wi-Fi network, but it's not actually connecting to the internet. When I turn Freedome off, I'm back online. Tried this with several locations, always the same result. If I restart the computer, it works for a while again, but the problems always come back. I have Windows 8.1 on my computer, my Android tablet doesn't have any problems with Freedome.
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Hi Selina,
Welcome to our Community!
Sorry to know about your issue; hope we can help you troubleshoot your issue here.Does this issue occur when connected to any location on Freedome? And which is the version of Freedome installed on your current computer?
Thanks
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I have the exact same problem. With Freedome on the internet connection doesn't work and with Freedome off it does work. Uninstalling and reinstalling did not fix the problem either. The problem occurs also with every location. I also have Windows 8.1. and the version 1.3.2906.0. The problems started a couple of days ago.
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Hi,
Sorry for the late reply, regards to this is the issue persist I would recommend to open a support ticket and include the Freedome Log to your request so we can investigate better this issue.
Thanks
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