VPN drops on Huawei (Android 5.0.1)

I've recently changed phone, and on the new Huawei P8 lite the VPN connection drops every time (within seconds, max. minutes) the phone is idle/locked. Freedome version is 2.1.1.3446.

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  • LakshLaksh Posts: 4,444 Community Manager

    Hi leoville,

     

    Does Freedome auto connect again once your phone is unlocked or back from idle? Does your phone have internet connection when it is locked or in idle state?

  • Hi Laksh,

     

    No, it doesn't auto-connect, unless I open the app. When doing so, the big central status will be immediately showing "on", and you'll see it "connecting..." for a few seconds, then it's connected and the little key icon in the Android status bar comes back on.

    And yes, the phone has quasi-permanent Internet connection; if not WiFi, then certainly GSM.

     

    Regards

    leoville

  • LakshLaksh Posts: 4,444 Community Manager

    Hi leoville,

     

    Can you have a look at this article regarding the same issue and see if it helps?

     

  • leovilleleoville Posts: 3
    Hi Laksh,
    I wish it were that easy. That was the 1st thing I tried, and it didn't help.
    Regards
    leoville
  • LakshLaksh Posts: 4,444 Community Manager

    Hi leoville,

     

    If you are still having the same issue, I recommend opening a support ticket or chat with our support team so that this can be investigated further.

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