VPN drops on Huawei (Android 5.0.1)

leoville
Posts: 3
in F-Secure VPN
I've recently changed phone, and on the new Huawei P8 lite the VPN connection drops every time (within seconds, max. minutes) the phone is idle/locked. Freedome version is 2.1.1.3446.
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Comments
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Hi Laksh,
No, it doesn't auto-connect, unless I open the app. When doing so, the big central status will be immediately showing "on", and you'll see it "connecting..." for a few seconds, then it's connected and the little key icon in the Android status bar comes back on.
And yes, the phone has quasi-permanent Internet connection; if not WiFi, then certainly GSM.
Regards
leoville
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Hi leoville,
If you are still having the same issue, I recommend opening a support ticket or chat with our support team so that this can be investigated further.
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Here is an article on this topic.
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