After Freedome upgrade: Something went wrong, we are sorry

After accepting a Freedome upgrade, I get an error dialog window: "Something went wrong, we are sorry".

I tried to unsinstall/reinstall, still the same problem.

I have still 330days left with my licence.

I'm under Win10



  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello dolpheus,


    Could you review the instructions given in this article.  


    Let us know if it helps.

  • peterwpeterw Posts: 3

    I have the same problem on Win10.  I tried following the instruction in the article linked above and it did not help.  I'm logged in as administrator and ran cmd.exe as admin.  Still get "Error. Something went wrong, we are sorry" error message.  I do not see FreedomeVPNConnection TAP driver in Network Connections.  I do see TAP-Windows Adapter V9 and Viscosity Virtual Adapter V9.1, but no  FreedomeVPNConnection.


    I also tried to manually install the driver through Add Legacy hardware from Device Manager - 

    C:\Program Files (x86)\F-Secure\Freedome\Freedome\1\driver-x64\fsfreedometap.sys

    But it is not possible to add the driver that way.


    Any suggestions?


  • ChameniChameni Posts: 235

    Hi peterw,


    Sorry to know about your issue; please open a support request in order to investigate further on this issue. Please attach the logs from Freedome to check on this.

    Thank you.

This discussion has been closed.