F-Secure Mobile Anti-Theft. Did not enter all numbers in secure phone number..

Hi,

 

I'm afraid I did a big booboo when I set the secure telephone number on my free F-Secure Mobile anti theft installation.

I forgot that the number is displayed and sent with a "+" (plus sign) and country number code. In my case I should have

included " +47" before the number I dial ordinarily when I set the safe number.  The problem is that I have lost my safety

code... Yes, I know.. idiotic, but then, who among us have never failed Smiley Happy.  Is there any way for me to regain control over the

Anti-theft settings on my Nokia N8 (Symbian^3 ?)?

 

Help anyone?

 

johwir

Comments

  • StephanStephan Posts: 351

    Hi johwir,

     

    This is an issue we can not solve in our community. However, we might be able to help.

    Could you please contact our support?

    http://www.f-secure.com/en/web/home_global/support/contact

    Feel free to refer to this thread when you open a support ticket.

     

    Best regards,

    Stephan

  • one_aone_a Posts: 1

    I have the exact same problem, although i'm pretty sure I remember my code but the software wont recognise it after i changed sim card. I'm back to the original sim card, and its working, but i still cant open the software using my security code. I have tried re-setting it by using my "safe" number, but it wouldnt work, now i can see why. I also forgot to add the country code "+45" to my safe number.

     

    I have tried 3 times now to get in touch with your chat support service, but after 5-10 mins of waiting i get disconnected each time Smiley Sad

     

    Can someone please help me?

  • johwirjohwir Posts: 2

    Hi  one_a.

     

    I found a way to fix this problem without consulting the support service, but I do not feel comfortable posting it for all to see.

    Can you send an email adress I can reach you on to [email protected]?

     

    Regards, johwir

  • 2leftfeet2leftfeet Posts: 2

    i too have the same problem... i will email you also

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