No virtual location in use - data required to run Freedome is missing or corrupted.


since I started my computer today, Freedome is not running anymore. When I start it, I get a notification that I should enter my system administration password because Freedome needs to do some configuration. However, when I do that, I receive another error message saying that data required to run Freedome is missing or corrupted and that I shoudl reinstall the software. This is what I did, but afterwards, the same thing happens again.

I have a macbook with OS.X Yosemite 10.10.5.

Can anyone please help me with that?


Best regards


  • fint
    fint Posts: 1

    Same thing here. And when I restart the program, it says my subscription is expired and I need to put the code again. After that it works fine (for some time). I repeated this a couple of times, until I reached the maximum amount of installations. Had to contact the customer service to get a new code, but it obviously didn't fix the problem.


    MBP with OSX 10.11

  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi @JennyM and @fint,


    I see there is a similar issue posted in this thread and a solution posted as well. Please have a look.

  • JennyM
    JennyM Posts: 2
    Thanks. However, I solved the problem by completely deinstalling (deleting all files in system folders) and reinstalling a newly downloaded version. Works perfectly fine again now Smiley Happy
  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi JennyM,


    Glad to know the issue is resolved now. Thanks for the quick update!

This discussion has been closed.

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