Continuous "Connecting"

My Freedom ststus keeps saying connecting and has been for 2 days now - I am not getting the protection I need ?
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IrishPhilip Posts: 4
Hi
I tried changing location and waiting - my F Secure was purchased direct from F Secure ....
I got fed up and deleted it and reinstalled - this seems to have fixed the issue ... but i am suprised I have had to do this...
IP
@Laksh wrote:Hi @IrishPhilip,
Have you tried to change the locations on your Freedome and retry the connection? Does it work?
Is your Freedome subscription on OSX 10.11.2 directly purchased from F-Secure?
If you are still having the issue, I would recommend to open a support ticket so that it can be investigated further.
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Hi IrishPhilip,
May I know what is the OS of your device in which Freedome is seen as connecting? Is the Freedome subcription still active?
May I know how you purchased Freedome and if this is the only device having Freedome installed?
Hi I am using OSX 10.11.2
My subscription is pretty new and it has been working - I am also using Freedome via my iPhone but that was bought last year.
Dear F Secure team - I am trying to get some help - so far of my subscription time I am getting virtually not time witha secure connection ? What is the point - where can I go to get a little bit of human assistance to ensure my configuration with your product works.... at the moment it isnt.... IP
Hi IrishPhilip,
Have you tried to change the locations on your Freedome and retry the connection? Does it work?
Is your Freedome subscription on OSX 10.11.2 directly purchased from F-Secure?
If you are still having the issue, I would recommend to open a support ticket so that it can be investigated further.