Continuous "Connecting"
My Freedom ststus keeps saying connecting and has been for 2 days now - I am not getting the protection I need ?
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Hi I am using OSX 10.11.2
My subscription is pretty new and it has been working - I am also using Freedome via my iPhone but that was bought last year.
@Laksh wrote:Hi IrishPhilip,
May I know what is the OS of your device in which Freedome is seen as connecting? Is the Freedome subcription still active?
May I know how you purchased Freedome and if this is the only device having Freedome installed?
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Dear F Secure team - I am trying to get some help - so far of my subscription time I am getting virtually not time witha secure connection ? What is the point - where can I go to get a little bit of human assistance to ensure my configuration with your product works.... at the moment it isnt.... IP
@IrishPhilip wrote:Hi I am using OSX 10.11.2
My subscription is pretty new and it has been working - I am also using Freedome via my iPhone but that was bought last year.
@Laksh wrote:Hi IrishPhilip,
May I know what is the OS of your device in which Freedome is seen as connecting? Is the Freedome subcription still active?
May I know how you purchased Freedome and if this is the only device having Freedome installed?
0 Like -
Hi IrishPhilip,
Have you tried to change the locations on your Freedome and retry the connection? Does it work?
Is your Freedome subscription on OSX 10.11.2 directly purchased from F-Secure?
If you are still having the issue, I would recommend to open a support ticket so that it can be investigated further.
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Hi
I tried changing location and waiting - my F Secure was purchased direct from F Secure ....
I got fed up and deleted it and reinstalled - this seems to have fixed the issue ... but i am suprised I have had to do this...
IP
@Laksh wrote:Hi @IrishPhilip,
Have you tried to change the locations on your Freedome and retry the connection? Does it work?
Is your Freedome subscription on OSX 10.11.2 directly purchased from F-Secure?
If you are still having the issue, I would recommend to open a support ticket so that it can be investigated further.
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