Continuous "Connecting"

IrishPhilip

My Freedom ststus keeps saying connecting and has been for 2 days now - I am not getting the protection I need ?  

[Deleted User]

Hi IrishPhilip,

 

May I know what is the OS of your device in which Freedome is seen as connecting? Is the Freedome subcription still active?

 

May I know how you purchased Freedome and if this is the only device having Freedome installed?

IrishPhilip

Hi I am using OSX 10.11.2

 

My subscription is pretty new and it has been working - I am also using Freedome via my iPhone but that was bought last year.

 

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@Laksh wrote:

Hi IrishPhilip,

 

May I know what is the OS of your device in which Freedome is seen as connecting? Is the Freedome subcription still active?

 

May I know how you purchased Freedome and if this is the only device having Freedome installed?

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IrishPhilip

Dear F Secure team - I am trying to get some help - so far of my subscription time I am getting virtually not time witha secure connection ?  What is the point - where can I go to get a little bit of human assistance to ensure my configuration with your product works.... at the moment it isnt....  IP

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@IrishPhilip wrote:

Hi I am using OSX 10.11.2

 

My subscription is pretty new and it has been working - I am also using Freedome via my iPhone but that was bought last year.

 

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@Laksh wrote:

Hi IrishPhilip,

 

May I know what is the OS of your device in which Freedome is seen as connecting? Is the Freedome subcription still active?

 

May I know how you purchased Freedome and if this is the only device having Freedome installed?

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[Deleted User]

Hi IrishPhilip,

 

Have you tried to change the locations on your Freedome and retry the connection? Does it work?

Is your Freedome subscription on OSX 10.11.2 directly purchased from F-Secure?

 

If you are still having the issue, I would recommend to open a support ticket so that it can be investigated further.

IrishPhilip

Hi 

 

I tried changing location and waiting - my F Secure was purchased direct from F Secure ....

 

I got fed up and deleted it and reinstalled - this seems to have fixed the issue ... but i am suprised I have had to do this...

 

IP

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@Laksh wrote:

Hi @IrishPhilip,

 

Have you tried to change the locations on your Freedome and retry the connection? Does it work?

Is your Freedome subscription on OSX 10.11.2 directly purchased from F-Secure?

 

If you are still having the issue, I would recommend to open a support ticket so that it can be investigated further.

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