Please Help!!!

I subscribe to Freedome F-secure and my Iphone has to be formated after 1 month
after doing that i realize the code is no more valid and it says ive autourize more than 1 device
Kindly help me
i have the screen shot and even the reference number: xxxxxxx
with name Benjamin Femi Remi
Date : August 4 , 2015 , that was my subscription date
Please help
EDIT: Removed PII
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Please I need your responds ASAP
Can anyone help me ?
Hi Ben49,
Could you please provide us the following information to check further?
1. Screenshot of the error message seen during the code validation
2. How many devices are currently having the Freedome installed?