365 day subscription (paid for) has expired after 6 months
I PAID for a 5 device licence for 1 year. And it has just expired after 6 months! This was not a trial subscription but a paid for licence.
Freedome regularly asks me for 'Elevation'. When I agree to this, I have to resubmit the Code. This has happened about 8 times I think over 6 months.
Now it says I have used all my installations. And to repurchase.
I have only used Freedome on 1 machine, and have a licence for 5 machines, for 1 year.
Please help as I am reliant on VPN at the moment.
Account Reference Number: xxxxxxx
Product: F-Secure Freedome, 12 months for 5 devices
Macbook Pro 2014, OSX 10.9
EDIT: removed PII