new license for 5 units.

hawkermark

Hi, I've been using F-secure for many years now, but 2. November I needed protection for more units. I purchased F-secure SAFE for 5 units, I paid with PayPal, $59.99, and it was confirmed.

So far, so good.. But three days ago, 12. desember, I got mail from you that says my testperiod is finished! I have payd for 5 units for one year! Could you please fix this mistake asap.?

I tried to contacy you 12. desember, but I've only got an automatic reply so far.

Thanks, Hallgeir Olden

tl. +xxxxxxx

xxxx@xxxx.com

reference number: xxxxxxx

                                                                           subscription code: xxxx-xxxx-xxxx

 

 

EDIT: Removed Personal Identification Information

                                                                          

 

Simon

You need to edit your post to remove your subscription code, as this forum is openly viewable.

hawkermark

Hi, why can't you do what's necessary?

Hallgeir

[Deleted User]

Hi Hallgeir,

 

Welcome to our community! Regarding your post, you can always edit your post by clicking on Options (on the right side of your post) > Edit message. I have just edited it for you so your personal information is not shown.

 

I see you are having issues with your SAFE account and its license purchase. But, based on the license code, it seems to be to a different product than SAFE. In this case, my suggestion would be to open a support ticket as licensing/account issues are to be handled outside the community, directly with our support team. Since you have already contacted our support team, can you send me a private message (Click on my User name Laksh > Under 'Contact Me' > Click 'Send this user a private message') of your ticket number so that I can highlight about your post with the support team?

 

hawkermark

Hi, I tried to follow your instructions, but when I came to "contact me", there was no choice for sending mail.

In the confirming mail (to my private mail) from you 2. november, it says: 12 months for 5 devices for F-secure Freedome. There are 4 mails from you that day. One from F-secure, two from Cleverbidge, and one from PayPal. Can't you just use my private mail or phone me to clear things up?

Thanks, Hallgeir

 

[Deleted User]

Hi Hallgeir,

 

As per your last post, you have mentioned that your purchase details show as "12 months for 5 devices for F-secure Freedome" and not as SAFE. May be this might be the issue as Freedome is different from SAFE. However, I have highlighted your post to our support team in your respective case opened with our support. They will be getting back to you soon for further information.

 

 

hawkermark

Hi, I guess you have the same mails as I from 2. nov.

The first mail from F-secure says: Thank you for choosing F-secure SAFE.

The second mail gives me a reference number and the invoice for PayPal.

The third mail gives me the subscription code for F-secure Freedome.

The fourth mail is a receipt from PayPal saying I have paid $59.99 for F-secure Freedome.

I don't actually know the difference between Freedome and Safe, all I want is to get my security back so I can use my laptop and other devices.

Time is running, your support team has not yet responded, it,s been 7 days since I opened the case, how difficult can this be?

Please hurry.

Thanks, Hallgeir

hawkermark

Dear F-secure, it's now been 9 days, nothing happens.

As I see it, this problem is very easy to solve.

Just give me a new valid code for 5 items, one year, just what I have paid for.

And also give me a valid campaign name as your systems also asked me for that information.

Impress me now.

Thanks, Hallgeir

 

hawkermark

Hi, been in telephone contact with F-Secure support Sweden. Problem solved for now.

Thanks, Hallgeir