F - SAFE subscription renewal

Hi community,

 

My F - Safe subscription expires on 21/11/2015.

 

I am want to renew my F - SAFE subscription.  

 

"Your subscription expires on 21/11/2015.

TO KEEP YOUR BROADBAND SECURE RENEW NOW."

 

** I clicked on the purple button to renewal now and after clicking to renew now I could not find the option to "renew now."

 

**Message after clicking renew now = 

Your subscription renewal was successful
You have already renewed your subscription for another billing cycle. Your subscription will expire on 21/11/2015. Prior to this date, you will receive an email reminding you of the upcoming need to manually renew your subscription for another billing cycle.
 
**On 15/11/2015 I was sent an e-mail from cleverbridge/f-secure.  The message read:  Your payment details need to be updated

 

I updated my details as requested...

 

Within this e-mail I read: Your subscription for "F-Secure SAFE" started on 24/10/2014. Please follow  "this link" to see additional information about your purchase.

 

I clicked on this link and discovered this:

1Your cart
2Order Information
3Confirm order
4Done
Thank you for your order.

To access your licenses click the button to access your account and use your licenses.

You are subscribed to a multiple payment product. The next payment is due on 21/11/2015.

 

Back to My SAFE
Purchase Summary
Thank you for your order.

To access your licenses click the button to access your account and use your licenses.

You are subscribed to a multiple payment product. The next payment is due on 21/11/2015.

Back to My SAFE
Purchase Summary
 
image
F-Secure SAFEInternet Security for all devices
License periodNumber of devicesContract type
12 Months
5 Devices
Automatic renewal
 

Below you will find your reference number. To ensure the most prompt and efficient service, please always refer to your reference number when contacting us.

Your reference number: 12345678
 
12345678 reference number is an example...
 
 
 
**I am alarmed by this as I am a virgin media customer and need to pay £xx.00 only!!
 
**I have e-mailed the customer support team asking them to confirm that I am to pay £xx.00 only.
 
PS - I am now worried...
 
 

 EDIT: Removed renewal pricing details

Best Answer

  • LakshLaksh Posts: 4,428
    Accepted Answer

    Hi 1nil,

     

    I have highlighted the post to our support team so that this can be checked further. However, if you can provide me your ticket details as a private message, this might help me to get the exact ticket for further investigation.

Comments

  • 1nil1nil Posts: 3

    Hi Laksh,

     

    I have sent you a private message as requested.

  • 1nil1nil Posts: 3
    @Laksh - Thank you for your help. My F-SAFE subscription has been renewed for another year.
  • LakshLaksh Posts: 4,428

    Hi 1nil,

     

    Glad to know the issue has been resolved! Enjoy using F-Secure SAFE!

  • Is payment due date ( every month) the same as the day it was purchased? Or is it depended on date Itunes/Apple processed the order?
  • LakshLaksh Posts: 4,428

    Hi @Satori,

     

    Can I know for which F-Secure product you are referring here?

  • cligclig Posts: 1
    renewal not accepted
  • LakshLaksh Posts: 4,428

    Hi clig,

     

    Please explain your issue in detail so that we can assist further. Have you tried to contact our support team to check on your account details?

This discussion has been closed.