New Phone and cannot activate freedome

Sundown

I have just purchased a new phone and installed Freedome ( I have 12 months on 3 devices purchased via Cleverbridge). The new phone  is stating "You have reached the maximum number of installations with this code. Please make a new purchase to extend your Freedome subscription" All I want to do is transfer usage from the old phone to new one. How do I do this ?

 

Nick

Sundown

and also just upgraded to 1.0.2085.0 and freedome wont "activate".  Uninstalled and reinstalled and got same message as above.

Kinda screwed right now.

How is the complete suscription "reset"?

 

[Deleted User]

Hi Sundown,

 

May I know how many devices are currently using you Freedome code? Could you please send me a private message with your error message seen and also the Freedome code so that I can check further on this?

 

Unfortunately, there is no option currently to reset your Freedome licenses. Our RND team is working on it. I apologize for the inconvenience caused, however, please send me your details so that I can help further on this case.

 

Sundown

I have uninstalled freedome right now but the error message is exactly described in my opening message above. I had freedome installed (and reinstalled) on a Windows 10 pc and also on an android tablet. I can't activate on my new phone because of this problem and I have lost ability to use on pc now. I need my usage reset or a new key issued if you are unable to reset my current key.

Sundown

Just to make it clear, I am licenced for 3 devices. 1 PC and 2 android.

Sundown

Is there any real support for Freedome? This level of response is  really slow !!

[Deleted User]

Hi Sundown,

 

I have sent you a private message with further details about the license issue. Please check your message and update me if the issue has been resolved.

Sundown

Thank you for that. Appreciated