After a Windows 10 upgrade, Freedome prompts an IPv6 error message with several Ethernet connexion

I can't use Freedome after win 10 upgrade even I have done as you informed earlier post (with almost same name). Is my problem somehow related for several Ethernet connexcion(Win 8.1 it worked well) and how I can solve this problem. Freedome works well at Ipone6 but not in my Windows laptop. (3 users lisence)

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I have now checked that all of those connexion has IPv6 chosen and also I have change VPN Freedome name.

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Comments

  • LakshLaksh Posts: 4,442 Community Manager

    Hi J-PH,

     

    May I know if you have tried to restart Freedome after the steps here has been followed? Could you please restart your Computer and retry the connection again?

  • LakshLaksh Posts: 4,442 Community Manager

    Hi J-PH,

     

    Could you please check this link as well for the error message seen?

  • J-PHJ-PH Posts: 11

    Hi Laksh,

     

    Yes I have done that several times. But no help

  • J-PHJ-PH Posts: 11

    Hi all,

     

    Not even tips to  link https://community.f-secure.com/t5/F-Secure/Freedome-gives-an-IPv6-error/ta-p/66533 where you was asking change some settings with regedit didn't help. Actually our company IT-help try to fix my laptop via remote control and they did just same what you asked me to do, but no help thet either.

  • J-PHJ-PH Posts: 11

    I have now trying to use your SW for 28days. Today I updated a latest version 1.0.2352.0 but it is STILL a same problem as it was a first day. So cuold you kindly tell me what I can do!!

     

    Thanks in advance

    J-PH

  • LakshLaksh Posts: 4,442 Community Manager

    Hi J-PH,

     

    My apologies for the delay. If your issue persists even after updating to the latest version, I would recommend to open a support request or contact our Chat support so that we can investigate on the issue further. Please do mention about your Community post in the contact with our Support team.

    J-PH
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