code stopped working after update

hra_heinamaki
hra_heinamaki Posts: 7
in F-Secure Freedome VPN

hi

I bought freedome 6 months ago. It's working great with windows 10  but with my android tablet something is wrong.

i have new freedome version 2.0.27.2877. After updating to this  version , my vouchercode stopped working.

Only app security is on.

I'm using acer iconia B1 A71 tablet, with android version 4.1.2

 

There's this text:give code or buy new one.

I have'nt even used half of my lisence.

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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi hra_heinamaki,

     

    May I know if this is a single license or a multi license code? Are there only 2 devices using this code at the moment?

     

    May I know how did you purchase your F-Secure Freedome code?

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  • hra_heinamaki
    hra_heinamaki Posts: 7

    It is a multi license code,  3devices/ 12months.  3 different devices are using this product at the moment. Pc (windows 10),  tablet ( android) and mobile phone (android). 

    I bought it from f secure  web site.

     

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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi hra_heinamaki

     

    Have you tried to use the same code to validate it on your android tablet? Do you see any error when you try to enter the code?

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