Products & Services
Ì am unable to start the VPN service on my iPhone running iOS 8.3.
I get the message: "The VPN-Server is not responding".
I portforwarded UDP 500 and UDP 4500, reinstalled the app, reinstalled the certificate. Nothing is working.
Could you please provide the following details to check further on this?
1. What is the location you selected when turning Freedome on?
2. Do you still see the error message today when you select a different location?
3. Please provide us a screenshot of the error message in the application when you try to turn on.
- Every location except The Netherlands.2. Do you still see the error message today when you select a different location?- Yes I do.3. Please provide us a screenshot of the error message in the application when you try to turn on.
Based on your error message seen, could you please check the steps provided in this link?
This other link is mainly for the issue where Freedome is unable to establish a connection in iOS 9 devices.
So, just to confirm, does this issue/error message happen only when Freedome tries to connect using yourr network? Does it work fine when connecting through LTE?
This is what happens when I try to connect using my WiFi. After this I need to disable the service via LTE and reconnect to my WiFi.