Products & Services
May I know how did you sign up for the promotion? Could you check your email for the promotion details (if you have signed up using your email).
Or could you give us more details on what type of a promotion this is related to?
Hi,i did check my email and sadly it's not there anymore.
this was the promotion i signed up with https://campaigns.f-secure.com/freedome/chip/de_DE/ entered the code XXXXXXXX
EDIT: REMOVE PII
I checked further about this campaign - CHIP Campaign. It is seen that this campaign was in July and it has ended already. The subscription codes for that campaign were given out already.
I got a similar problem.
On the 6th this month I got an email with a promotion for Freedome 1 year licence
Made the payment by credit card, got the code, but since I had at that time a valid 1 month licence I decided to wait until that expires before activating the new one.
Well, today my 1 month licence expired and I cant find the email or SMS (cant remember how I got it) with the code.
Since I have the proof of the payment, is there a way F Secure could send me again that code ?
Regarding your purchase, could you please PM me your purchase details so that I can check further?
@Charliesass, Let me check on this and get back to you.
I will message you via PM for further discussion on this issue.
I also have updated my FreeDome account and cannot use my code anymore, what do I need to do?
I have lost my license since i updated my FreeDome appliation
How can I get it back?
May I have the following details to assist you further on this?
1. Is it a multi license or a single license code?
2. How many devices are currently using Freedome at the moment?
3. Please provide us a screenshot of the error message seen.
1. It was a single licence
2. 1 device, my Macbook Pro
Dear Jonathan Horsfall,
Thank you for your order.
Below you will find your reference number. To ensure the most prompt and efficient service, please always refer to your reference number when contacting us.
We have received your order and it is undergoing normal, manual processing, which will be completed within the next hour. In exceptional cases, the process may last longer.
Nonetheless, upon completion of the manual processing, you will receive an email with further information about your order. Please do not place another order until you have received a confirmation email from us about this order or you may be billed twice.
Thank you for your patience and understanding.
Sincerely,cleverbridge Customer Support
EDIT: Personal Identification Information
We have advised the support team to resend your license information to your email address. Could you please check your email for the license code details?
Please can you send me my license key? x
May I know if you have purchased Freedome code from F-Secure directly? Or are you referring to another product for the code?
Please elaborate on your issue so that we can assist you further.
please help me get back my licence code asap my name is xxxx xxxx or [email protected]
Edit : Removed PII
I have removed your personal identification information since this is a public forum and it is available for anyone to view. Please check your Inbox, i have sent you a private message regarding your license key information.