Too many reinstalls now my subscription code won't work

Stuff78 Posts: 1 New Member

I purchased a 3 device subscription. I have had to reformat my iPhone a few times in the last month.

Now when I try to install Freedome using my subscription code it tells me that "This iD is not valid for the device".

based on what I read in the kb that if you uninstall and reinstall Freedome using your code it will use up your uses.

Can someone in support help me get my uses back?



  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi Stuff78,


    May I know if you have used Freedome on any other devices apart from your iPhone? Could you please provide me a screenshot of the error when you try to use Freedome on your iPhone so that I can check this further? You may send me a Private Message with your subscription code and error screenshot and I will get back to you on this.

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