Cannot connect to Internet

vänsviken
vänsviken Posts: 7 New Member
in F-Secure VPN

Hi,

After the recent upgrade of Freedome I cannot connect to the Internet from PC or Ipad when Freedome is on. Reinstalling does not help.

 

GR8CDNPumpkin
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Comments

  • GR8CDNPumpkin
    GR8CDNPumpkin Posts: 2
    I just purchased a Galaxy Note 5 and I, too, cannot connect to the Internet with tethered devices with Freedome on. Please fix.
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  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi GR8CDNPumpkin and vänsviken,

     

    May I know if there is any error message seen when you try to turn on the Freedome? If yes, please provide us a screenshot of the error message.

     

    Also, please let us know what is the OS version of your devices.

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  • vänsviken
    vänsviken Posts: 7 New Member

    Hi,

    I get no error message. My iPad has OS 8.4.1

    BR

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  • GR8CDNPumpkin
    GR8CDNPumpkin Posts: 2
    No error messages. Android 5.1.1 on a Note 5. The phone has no issues connecting to the Internet. Just tethered devices. I cannot ping any IP except the default gateway. DNS lookups fail.
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  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi GR8CDNPumpkin,

     

    Are you using your Android phone as a hotspot to other devices? Tethering is not supported with Freedome and you check this article here.

     

     

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  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi vänsviken,

     

    Does the connection keeps circling when you try to turn on Freedome on your ipad? Does it happen on your PC as well? A screenshot of the same would be helpful when you click on the Freedome to turn it on.

     

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  • vänsviken
    vänsviken Posts: 7 New Member

    Hi,

    Connecting to Freedome seems normal. The circling works and the system swiches to ON. 

    BR/Jan

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