Can't activate promotion, because email-verification doesn't work


Hello there,


I took part in the CHIP promotion for F-Secure Freedome, but can't get past the email-verification, because the provided link will always lead to an error...


Is this is known problem? Or is something wrong with the authentification-servers?!


I hope someone can help me out.

Thanks in advance for the help!


Best regards,



  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi Chris,


    May I know what is the error message you get when you try to validate? May I know what promotion is this and when you took part in this promotion?

  • ChrisCGN

    Hey Laksh,


    Sure thing!

    The confirmation email I received reads:




    Vielen Dank für dein Interesse an F-Secure Freedome!


    Fahre damit fort, deine E-Mail-Adresse zu bestätigen, sodass wir dir die kostenlose, exklusive Lizenz senden können. Klicke dazu einfach auf den folgenden Link.


    Bestätige die E-Mail-Adresse: [this is the verification link]


    Vielen Dank für deine Registrierung! 

    Mit freundlichen Grüßen 

    F-Secure Freedome  Team".


    The resulting error message from the link reads:


    "Fehler bei der E-Mail-Übermittlung. Versuchen Sie es später erneut.

    Abonnementschlüssel oder Downloadlink konnte nicht an Ihre E-Mail-Adresse gesendet werden.

    Bitte füllen Sie das Bestellformular auf erneut aus oder wenden Sie sich unter an den F-Secure-Support.".


    For whatever reason it's in German, although English was selected as language.

    But that is just minor anyways, since I live in Germany anyways...


    The promotion is offered by a computer magazine here in Germany called "CHIP" and is supposed to be for a 6-month trail period. I took part in the promotion, after I got back home from holidays yesterday.

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi Chris,


    I checked further about this campaign - CHIP Campaign. It is seen that this campaign was in July and it has ended already. Unfortunately, there are no more promo codes since the campaign has ended.


  • ChrisCGN

    Ok, then I was sadly too late it seems... Thanks for clearing that up.

    Was just wondering, since the promotion is still active and still sends out confirmation emails...

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