Could not verify your code

barraq
barraq Posts: 12
in F-Secure FREEDOME

Could not verify your code. Please try again later

windows7

original.png

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  • Khairul_A
    Khairul_A Posts: 272 F-Secure Employee

    Hi barraq,

    Just a few questions to help pin-point your issue:

    1. From where did you get the code?
    2. Is this your first time using this code? Or have you installed Freedome once with this code ( as in uninstalled Freedome from older and now using the same code to install Freedome on a new machine)?

    Another possible reason is that there might be some sort of network issue at the time. You can try again and this time, let's try entering the code without the spacing.

     

    Let me know if this helps.

     

    Best regards,

    Khairul

    barraq
    1Like
  • barraq
    barraq Posts: 12

    1-you sent the code to my email

    2-Not the first time .More than ten days

    3 -I use the latest version.

     

    thank you

    With wishes for a happy day for you

     

    Like
  • barraq
    barraq Posts: 12

    2.jpg

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  • barraq
    barraq Posts: 12
    still waiting for an official reply

    thank you
    Like
  • barraq
    barraq Posts: 12

    i Use the same version

    and the only version i have

     

    thanks

     

    4.jpg3.jpg

    Like
  • barraq
    barraq Posts: 12
    I hope you find a solution

    And I wish you a happy day
    Like
  • barraq
    barraq Posts: 12
    thank to all those working behind the scenes
    and thank you very much and the new key is works
    Thank you very much Khairul_A
    I wish you a happy day
    Like
  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi @barraq,

     

    Glad to know the code works! You are always welcome! Smiley Happy

    barraq
    1Like
  • barraq
    barraq Posts: 12
    laksh
    Thank you
    I thank all those in charge of F-Secure
    What they have done
    Thank you for the unlimited support

    I wish everyone a happy day
    Laksh
    1Like
  • cuckoocharlie2
    cuckoocharlie2 Posts: 2

    Hi there,

                      Having the same problem with code.I reinstalled Windows 8.1 and cannot activate F Secure Freedome.Can you please contact me about  this issue.

                                                                                                                                  Regards,

                                                                                                                                    Noel.

    Like
  • RAKXCIV
    RAKXCIV Posts: 1

    Hi Khairul_A, I've the same problem because I reinstalled Freedom and used the same subscription code,

    could you help me with this problem ? thanks 

    Like
  • Khairul_A
    Khairul_A Posts: 272 F-Secure Employee

    Hi cuckoocharlie2 & RAKXCIV,

    Please check your PM for instructions :)

     

    Best regards,

    Khairul

    Like
  • cuckoocharlie2
    cuckoocharlie2 Posts: 2

    Hello Khairul,

                              Thank you for your support.The new code worked perfectly.I am very  grateful to you you and your wonderful crew.

                                                         Regards,

                                                         Noel

    Like
  • _CyberGhosT_
    _CyberGhosT_ Posts: 18

    Same issue, had to re-install on my PC and now my 12mo key is no good, but it remains fine on my LG Optimus Pro (Android) Strange.

    If your going to PM me, I also have another Issue.

    I received the Beta Program installer, and the install went fine. I click on the (Submit Beta Feedback) and my login info for this forum will not work with it, and the Email I used to register for the beta program prompts a reply that its being used.A good solution to this is the Beta download page that shows the amount of keys, it would be very adventagous putting the Beta Feedback there and associating that email with the beta account and all feedback, (jmo)

    Hope to hear from you soon on both counts PeAcE

    PS Today is my B-Day so I will be home relaxing all day (I hope) :)

     

    Windows 10 Insider

    OS Windows 10 Pro x64

    Like
  • Ukko
    Ukko Posts: 3,270 Superuser

    Hello,

     

    Sorry for my reply.

     

    Not sure that it's can be actual or helpful (or related), but some months ago..... 

     

    I met same situation about license key. My situation was with experience, when valid installation was removed (and license key dropped as activation-status) with new installation/re-installation try around.

    During try to "add" valid license key - I get just a same mistake words.

     

    I did next steps (which was work for me) for get back my valid status for license:

     

    -> Randomly (or close to that) I saved all installers of Freedome (various versions).

    -> I goes to thinking about... which version was first installed for me (based on registry keys in my experience) and when was latest one during my experience with "activation license-key".

     

    So... installation for oldest version and after that "manual" upgrade to "not fresh version" (it was related with version, which work during time... when I get license-key) comes with experience... when my license-key accepted again normally.

     

    Sorry for my not nice English.

     

    Thanks.

    Like
  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi _CyberGhosT_,

     

    Thank you for your feedback for the Beta program. However, in this case, since this belongs to the beta program, I would recommend you to open a post in our Betas and Technology Previews > Home Security Beta Programs board so that the Beta team can comment on the feedback.

     

    https://community.f-secure.com/t5/Home-Security/bd-p/Windows_Technology_Preview

     

    Regarding your code issue, may I know if this is a multi license key and how many licenses have been used on which devices?

    _CyberGhosT_
    1Like
  • Laksh
    Laksh Posts: 4,444 Community Manager

    ...and Happy Birthday @_CyberGhosT_! Smiley Happy

    _CyberGhosT_
    1Like
  • _CyberGhosT_
    _CyberGhosT_ Posts: 18

    @Laksh @Khairul_A

    I sent a lengthy PM to Khairul (With Screen Shots) that he can share with you Laksh.

    Issue not solved but in a way it is.

    I will check back as time allows. PeAcE

     

    WIndows 10 Insider

    MalwareTips Member

    Like
  • barraq
    barraq Posts: 12

    Hello Khairul..laksh

    The same problem returned

    Yesterday was running on Windows 10 for 5 days and today says

    Could not verify your code

     

    Or return to the Windows 7

     

    thank you

     

     

    _CyberGhosT_
    1Like
  • barraq
    barraq Posts: 12
    I am back to windows7

    The same problem

    thank you
    Like
  • gmalaty
    gmalaty Posts: 4 New Member

    1. It was working before.

    2. I took it away for a reason I do not remember. 

    3. I have made different attempt to reinstall the program.

    4. The answer is always the same Error: Could not verify your code. Try again later.

    THIS WAS FOR MY PC.

    5. So, I took away the program from my iMac.

    6. The same error still exists in my PC, even after once again taking away the program from my PC and installing again.

     

    I'll appreciate very much your help.

    Like
  • gmalaty
    gmalaty Posts: 4 New Member

    Hello!

    I was able to solve the problem. 

    Thank you and best regards.

     

     

    Like
  • _CyberGhosT_
    _CyberGhosT_ Posts: 18
    gmaiaty,
    Sharing your solution with the community, although not required, helps the community as well as the Dev's.
    If you don't mind me asking, how did you resolve your issue ?
    Thanks
    Like
  • barraq
    barraq Posts: 12

    gmaiaty,
    .
    If you don't mind me asking, how did you resolve your issue ?

    and.

    Mark forum members know where is the problem and how to fix it
    Thanks

    Like
  • _CyberGhosT_
    _CyberGhosT_ Posts: 18
    barraq,
    you just parroted my post, but it's all good.
    Like
  • barraq
    barraq Posts: 12
    For illustration only
    And I'm sorry

    thank you
    _CyberGhosT_
    1Like
  • gmalaty
    gmalaty Posts: 4 New Member

    Thank you for your question.

     

    With my F-secure I had another code to send for family members and friends. So, I used this other code for myself. I hope that this would be of help.

    _CyberGhosT_
    1Like
  • Khairul_A
    Khairul_A Posts: 272 F-Secure Employee

    Hello guys,

    The error "Could not verify your code" in most of your cases is due to the uninstallation and reinstallation of the application. Freedome code is only valid per installation only. If you uninstall the application, and try to reinstall it using the same code, that code will not work. That's when we'll PM you privately to check the backend for your details/subscription etc.

     

    You can refer here in this KB article (point #2). https://community.f-secure.com/t5/F-Secure/Why-doesn-t-my-voucher-code-work/ta-p/66515

     

    Best regards,

    Khairul

    _CyberGhosT_
    1Like
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