Could not verify your code. Please try again later.

On MacOS.X the following error occured after submitting my subscription code.

 

Could not verify your code. Please try again later.

 

I tried it severl times. Re-installation of freedome doesn't solve this problem.

 

Thanks in advance

Comments

  • LineNoiseLineNoise Posts: 3

    Had similar issues recently on both OS X and Windows 10 with my 5 device license.

     

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello,

     

    did you do a reinstallation on your device prior to this error appearing ?

  • chris80chris80 Posts: 2

    I don't know, could be. I reinstalled freedome several times (if updates were available). I removed freedome, installed it again, etc. 

     

    There was one problem I had the whole time. Every time I closed freedome or rebooted my system, i had to enter my code again. Could that be the problem?

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Chris,

     

    You do not need to reinstall and reenter the code for every update. You can simply apply the update to your current installation.

    Every reinstallation takes one seat on you subscription(multi-platforms subscription ).

     

    I'll contact you by private message to resolve this issue.

  • LineNoiseLineNoise Posts: 3

    Hi Ben,

       That might explain my issue.  I haven't reinstalled Freedome as such but after migrating one of my machines to OS X 10.11 I had to reenter the key as it looks like the app loses all its settings across versions.

     

    Is there no way to unenroll an old install?

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Linenoise,

     

    Currently we cannot reset the subscription, but our team is working on solutions.

This discussion has been closed.