Freedome subscription code from old android tablet to recently purchased android tablet?

mikkosailfish
mikkosailfish Posts: 4
in F-Secure FREEDOME

I tried old android version tablet and it didn't work so well. Now I have new tablet and need to transfer freedome to this device new from old device not in my use. How to do this or do I have to stop using F-Secure all together?

 

Multiple device license on PCs and the tablet. Now it says subsciption is full, even if it is not in use at the moment. Only 2/3 are in use.  

 

So lame to constantly struggle with companies that do things marketing in mind first. just give consumers 1 license per 1 device at 1 price.

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Comments

  • PetriR
    PetriR Posts: 1

    I have a same "problem". Old Android tablet to iPad.

    Like
  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello PetriR, 

     

    I also sent you a private message concerning the issue.

    PetriR
    1Like
  • RsvTu
    RsvTu Posts: 5

    Hi 

     

    Im having same issue too, wiped my sony z3 compact and installed cyanogenmod... after that code isnt accepted anymore...

    Like
  • Radioranger
    Radioranger Posts: 3
    I have kinda same problem i got a new android phone want to continue my freedome subscription i have on it but i do not know my code.
    Like
  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello Radioranger,

     

    If you purchased from the Google-playstore, you need to use the same account as on your former Android phone.

     

    Where did you purchase your subscription from?

    Like
  • Radioranger
    Radioranger Posts: 3
    Google play store so i installed it today via google it remeber my subscription in the google setting using same email but now freedome asks me for a code. I dont know it i still have a yearly auto renewing subscription where can i get the code again. I do have it installed on another android that is on the sqme subscription is there a way to pull the code up on that. Thanks
    Like
  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello RadioRanger,

     

    Did you already try to restore purchases from the google account?

    Like
  • Radioranger
    Radioranger Posts: 3
    Yes I logged in to my Google account and clicked on subscriptions and freedome appears so I then loaded it. But it still asked me to get the code or just run app security. I thought going thru google account would have fixed it.
    Like
  • Thibaup
    Thibaup Posts: 1
    I have the same issue, I have uninstall the android app on my old device and I cannot reinstall it on the new with my "3 devices voucher".
    Like
  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello Thibaup,

     

    I'll contact you by private message on that matter.

    Like
  • dodgecandle
    dodgecandle Posts: 2

    I have the same issue on an android smartphone. Can you please explain how to migrate the license from a phone to a new one?

    Like
  • Sundown
    Sundown Posts: 10

    I have the same issue . Seems to be a standard problem with Freedome, and response seems to be incredibly slow to deal with the problem. Seriously looking for a freedome alternative now.

    Like
  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi dodgecandle,

     

    May I know what is the exact error message you get with your license validation? How did you purchase the Freedome code for your Android phone and it is a single/multi license code?

     

    Like
  • dodgecandle
    dodgecandle Posts: 2
    Hi, it was a referral code which granted me one year license.
    Like
  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi dodgecandle,

     

    May I know how you got that referral code? Was it a referral code which was generated from MySafe?

    Like
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