Subscription Code Doesn't Work?

berry_picker

Just installed Freedome for the first time (downloaded from web site). I bought the subscription and received a subscription code via email. When I go to "Subscription" and enter the code, it says:

"Oops. Applying the code failed. Please try again later."

 

What am I supposed to do? I tried calling customer service and they said they don't support Freedome, you have to go to the Community to get help.

 

If anyone has any idea, I'd appreciate it. Otherwise I am going to cancel this and get a refund. Just too much trouble for something that is supposed to be so "simple." Thanks.

Tehfcae

What type of susbcrition do you have?

 

If you have it for multiple devices are your other devices able to work?

[Deleted User]

Hello berry-picker,

 

Please refer to that article in order to troubleshoot your issue.

berry_picker

It's a paid subscription for three devices, but I've only installed it on one device so far.

berry_picker

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@Ben wrote:

Hello berry-picker,

 

Please refer to that article in order to troubleshoot your issue.

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Ben, of course I did see "that article" before posting my question, and it did not answer my question (and I did click on "no, this article was not helpful"). I do not have a voucher, but a subscription code, and I followed the instructions to a T, and it is not being accepted. This is way too much trouble for a paid subscription and I will be cancelling. Other companies/products at least have humans you can talk to who will help you live on the phone. Not an "easy" service at all as you advertise.

[Deleted User]

Sorry to hear that you have a hard time taking our product into use. 

 

Did you try to contact our teams through Freedome’s Feedback menu as advised in the article?