Ipad doesn't connect with subscription

s6bras
s6bras Posts: 2
in F-Secure VPN

I bought freedome paid service with iTunes account [email protected], I bought it through iPhone
And now I would like to use it with Ipad also, because it s says I can use it with all my iOS devices, but it doesn't subscribe to my iPad

What should I do?
You can email me to [email protected]

 

EDIT: REMOVED PERSONAL INFO

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  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hi S6bras,

     

    Is your IPad using the same Apple Id as your iPhone?

    It is currently a restriction to be able to use your subscription on multiple Apple devices.

     

     

    s6bras
    1Like
  • s6bras
    s6bras Posts: 2

    No I havent got help. I chose this App because it promised that I can use both devices with the same apple id and it dosent so I would like to get my money back

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  • Paivi
    Paivi Posts: 80 Former F-Secure Employee

    I'm a truly sorry that you haven't received proper help to this problem.

     

    Can you please confirm if you are still suffering from this problem. If yes, I'll make sure we investigate it and get back to you.

     

    Thanks,

    Päivi

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