problems with licenses
i have bought a 3 years license for 3 computers.
i have used 2 licenses of the 3, Now yesterday i needed to re-install my complete laptop, so i also re-installed f secure internet security, and now i see that all three licenses are used but in fact i just used 2, how can i solve this problem
thank you already for your help.
Potentially during situation, when you decide to install F-Secure IS for else one computer (your third license) - you will be prompted.. that all licenses in use.. and you able "re-use" licenses, which you already not use in fact. After that here will be new license in use.. and other two re-activated on your other devices.
If it not happened - here just maybe need to try else some times..... Or from first - create ticket for F-Secure Support.
But maybe you able to create ticket for F-Secure Support right now. And maybe they can to edit your license-key and remove one-stuck-license.
Maybe something like that.
Before uninstallation need to check that it goes with active network connection and by default steps as "Windows Control Panel" with common actions (also here can be additional points - that F-Secure installation not broken already; and it not just 'format C'). Optionally.. after that.. to use F-Secure Uninstallation Tool for current device.
For prevent "next" stuck-licenses.
It was words for potentially situation, when "re-activate" prompt not happened and situation just goes with new stuck-situations.
Simon Posts: 2,674 Superuser
Yes, although all three licenses may have been used, if only two are actually active on machines, you will always have a 'floater', which means that the software will automatically detect which licenses are in use, and will take the 'inactive' one if the product needs to be reinstalled on a device.
Don't ask me how it knows, it just does, but I think it's something to do with the Device ID given to each machine when you license it.
As Ukko said, if you run into difficulties, pop in a Support Ticket, but usually, it just seems to work.6 1Like