problems with licenses

smurfie

i have bought a 3 years license for 3 computers.

i have used 2 licenses of the 3, Now yesterday i needed to re-install my complete laptop, so i also re-installed f secure internet security, and now i see that all three licenses are used but in fact i just used 2, how can i solve this problem

 

thank you already for your help.

 

Richard

Ukko

Hello,

 

Potentially during situation, when you decide to install F-Secure IS for else one computer (your third license) - you will be prompted.. that all licenses in use.. and you able "re-use" licenses, which you already not use in fact. After that here will be new license in use.. and other two re-activated on your other devices.

 

If it not happened - here just maybe need to try else some times..... Or from first - create ticket for F-Secure Support.

 

But maybe you able to create ticket for F-Secure Support right now. And maybe they can to edit your license-key and remove one-stuck-license.

 

Maybe something like that.

 

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Before uninstallation need to check that it goes with active network connection and by default steps as "Windows Control Panel" with common actions (also here can be additional points - that F-Secure installation not broken already; and it not just 'format C'). Optionally.. after that.. to use F-Secure Uninstallation Tool for current device.

For prevent "next" stuck-licenses.

 

It was words for potentially situation, when "re-activate" prompt not happened and situation just goes with new stuck-situations.

 ----

Simon

Yes, although all three licenses may have been used, if only two are actually active on machines, you will always have a 'floater', which means that the software will automatically detect which licenses are in use, and will take the 'inactive' one if the product needs to be reinstalled on a device. 

 

Don't ask me how it knows, it just does, but I think it's something to do with the Device ID given to each machine when you license it.

 

As Ukko said, if you run into difficulties, pop in a Support Ticket, but usually, it just seems to work. 

smurfie

Thanks ukko it was very helpfull

smurfie

thanks simon it was also very helpfull if it doesnt work i will shoot the problem to f seure