Mobile security and phone not starting up


I bought mobile security for my phone 6 months ago. Everything was working fine up until 2 weeks ago.


My phone is Samsung Galaxy S2 Plus.


My phone suddenly refused to start up, only thing I got was that Samsung logo and even if I waited 5-10 minutes, nothing happened. Every time I tried to start up my phone I had to try 10-15 times until it finally started.


So.... I restored the factory settings and updated everything, no help.


Then I had an idea, I uninstalled F-Secure mobile security and tried. Now it seems to start up again.


I wonder.... could there be some bug etc. on mobile security that actually does this, or is this just a huge coincidence? Anybody else had similar issues?



If F-S is the culprit, I wonder is there anything I can do about it except leave it uninstalled?


Thank you.



  • NikK
    NikK Posts: 903 Forum Champion

    I found an (maybe) related old thread that suggests clearing the cache in Application Manager.


    Or perhaps better you could try a separe product:  

    CCleaner is truly great on computers, but I have no experience with the mobile version.


    Another thing to test is to re-install Mobile Security after uninstalling it. Just to see if perhaps that makes any difference

  • jnnh
    jnnh Posts: 8

    Hi, thank you.


    I tried that, no help. Also re-installed it, no help.


    As soon as I uninstall it, everything works OK.


    I also tried AVG, no problems.


    Well, at least now I know that my phone is not faulty, kind of a bummer though that I can't use F-S which I purchased originally.


  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi, I would like to investigate this further. Can you create a support ticket and send me the ticket number as a private message?

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