Did you install from the SAFE Portal: https://mysafe.f-secure.com/ ?
What expire date is shown when you log in to the SAFE Portal?
I missed the fact that you received emails and not a pop-up messages. Sounds like you have installed the 30-day free trial.
If you haven't already registered for SAFE via Virgin Media, try from here:
Yes I too have the same problem. I have had two of these e-mails now and when I log into my account the expiry date says the 19th of November. The problem is that you can't reply to the e-mail. I have tried sorting the problem on the f-secure chat line but got nowhere. Is it possible to contact these people by phone?
Yes, you can find phone numbers and service hours here:
Keep us posted so others can see the solution or explanation for these emails.
Stephan Posts: 351
I'm not sure what emails you are getting exactly, but I know our email setup.
We're sending "renewal/purchase reminders" only shortly before expiration and to customers who took a trial.
Virgin Media customers should not get any such emails from us, as your subscriptions are valid for quite a while.
However, I see 2 possible sources for such emails:
1. I know Virgin is/has been sending emails to former Virgin Media Security customers, stating the Virgin Media Security is expiring and inviting you to sign up for F-Secure SAFE.
2. It might be that some of you took any of our trial versions, be it stand alone Internet Security, SAFE or others.
About #1: Mistaken identity - checking the sender of the email should give clarity.
About #2: In that case, mails are correct, yet understandably confusing as they refer to a Trial version you may not be using anymore.
You can also just click "unsubscribe" at the bottom of the email.