Free subscription

Lainey

I have installed f secure for free as I am a virgin media customer, it's meant to last until December. I have recently started getting e mails saying that my subscription is about to end, anyone else getting this, any advice out there? Thanks

NikK

Did you install from the SAFE Portal: https://mysafe.f-secure.com/ ?

 

What expire date is shown when you log in to the SAFE Portal?

NikK

Hi again,

 

I missed the fact that you received emails and not a pop-up messages. Sounds like you have installed the 30-day free trial.

If you haven't already registered for SAFE via Virgin Media, try from here:

https://my.virginmedia.com/my-apps/security/overview.html

Lainey

hi, my subsciption says that it ends in december and everything seems fine with it, just baffled!

NikK

Good! Well, then I guess either the emails were sent by mistake for some reason, or maybe they were SPAM, fake emails tricking you into clicking a link in it.

Colin

Hi Lainey

 

Yes I too have the same problem. I have had two of these e-mails now and when I log into my account the expiry date says the 19th of November. The problem is that you can't reply to the e-mail. I have tried sorting the problem on the f-secure chat line but got nowhere. Is it possible to contact these people by phone?

 

Colin

NikK

Yes, you can find phone numbers and service hours here:

 

http://www.f-secure.com/en/web/home_global/support/contact/call-f-secure-support

 

Keep us posted so others can see the solution or explanation for these emails.

Stephan

Hello,

 

I'm not sure what emails you are getting exactly, but I know our email setup.

 

We're sending "renewal/purchase reminders" only shortly before expiration and to customers who took a trial.

Virgin Media customers should not get any such emails from us, as your subscriptions are valid for quite a while.

 

However, I see 2 possible sources for such emails:

1. I know Virgin is/has been sending emails to former Virgin Media Security customers, stating the Virgin Media Security is expiring and inviting you to sign up for F-Secure SAFE.

2. It might be that some of you took any of our trial versions, be it stand alone Internet Security, SAFE or others.

About #1: Mistaken identity - checking the sender of the email should give clarity.

About #2: In that case, mails are correct, yet understandably confusing as they refer to a Trial version you may not be using anymore.

 

You can also just click "unsubscribe" at the bottom of the email.

 

Best regards,
Stephan