Why does it keep quarantine my file even after i exclude it from scanning?

hittp

I use windows 8.1 and F-secure internet seucrity 2014. Every time i open this file start F-secure quarantine it even after i exclude it from scanning, both real-time and maual, and it´s getting annoying. Can you guys help me with this? Thanks!

Simon

What information is given about the file? Is F-Secure saying it's a virus?

Blackcat

Can you let us know what you see in Quarantine?

 

hittp

It´s a exe file. F-secure says it has virus but I am sure it´s not. I just want to know how to close quarantine so it doesn´t showing up every time i try open the file.

Simon

If you think it's a false positive, then perhaps it would be an idea to Submit a Sample to the F-Secure labs for analysis.  I don't see a way to 'ignore' or 'allow' files once in quarantine, and if it's also ignoring your Exclusion rules, assuming you're doing that correctly, then I'm not sure what else to suggest, other than to raise a Suppprt Ticket.  When you create the exclusion, you're doing so in the screen below, which you get to via Computer Security > Settings > Virus and spyware scanning > Exclude files from the scan...  yes?

 

 

 

Blackcat

To add to what Simon stated;

 

Some files cannot be excluded and will always be scanned, such as executable files; http://community.f-secure.com/t5/Security-for-PC/How-do-I-exclude-a-file-or/ta-p/15398

 

Confirm the file is a false positive and not malware by scanning with;

 

1. Malwarebytes;http://www.malwarebytes.org/free/

 

2. Scan the file on https://www.virustotal.

 

If confirmed as a false positive, you can then  send the file to Sample Analysis System (SAS), where it will be analysed and then the databases will be updated if necessary so it is no longer detected as a fp.

 

 

hittp

Got it. Thanks for the help.