Virgin Licence expired

I have installed successfully on 3 devices as a Virgin customer but have received 'Licence Expired' desktop display warnings on each device. What should I do to ensure I do have F-Secure as I have over 340 days remaining through Virgin?

Best Answer

  • SiltanenSiltanen Posts: 108
    Accepted Answer



    Opening the support ticket would be the best course of action right now for this specific problem, the instructions are above (NikK's post.)


    @NikKthe subscription page should just show how many installation are in use (and how many installations does the license permit, as normal products would.) If the license type is continuous, the license end date is not visible, instead the product just states that the license is valid.



  • NikKNikK Posts: 931

    If you log in to  What expire date does it show?


    If you right-click the F-Secure icon in the Windows systray and select "View my subscriptions", what does it show?

    Give Kudos to say "thanks". Click "Accept as Solution" to inform others when your issue's been solved
    Need more help? Submit a Support Request or chat / call F-Secure support
  • RoyDRoyD Posts: 3

    Hi NikK. With the former I have 319 days whilst the systray one says licence expired. Roy

  • NikKNikK Posts: 931

    Ok. In SAFE, how many licenses does it say you have, and how many does it say you are using? Verify that you have 3 devices in the list "Your Devices".


    Answer the above question and then submit a support request and explain your situation. You could include a link to this thread as well.


    To F-Secure

    This could be similar to another issue where the product kept asking for a subscription key after installing through SAFE. Installations through SAFE should not ask for a subscription key. No update from the user about any progress unfortunately.


    What should "View my subscriptions" show when installed through SAFE? (I don't have a Windows installation through SAFE so I can't check)

  • RoyDRoyD Posts: 3

    I have 3 devices set up from the 5 permissable licences.

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