error message 603 e-mail scanning is not functioning due to a severe error

jl

I am regularly getting this message when I boot up my pc and before I have opened Outlook. Has anyone come across this before and if so what does it mean and what should I do?

[Deleted User]

 

Hi,

 

Please clarify as to which F-Secure product, operating system and Outlook version is used here.

Do also note, the E-mail and Web Protection board is for discussing gateway level web filtering solutions.

 

To check the F-Secure version, right-click the F-Icon and select About.

jl

Hi Peter

 

Thanks for getting back to me. I am using Windows XP SPk 3, MS Office Outlook 2007 and F Secure Internet Security 2011 10.51 build 106.

 

Kind Regards

 

Joan

[Deleted User]

 

Thank you for the clarification. Thread moved to the Protection board.

2eemeli

What are doing on your computer when getting the error message?

 

Do you have a reliable way to reproduce the error?

 

One question are you connection on SSL to your mail server, encrypted mail traffic can not be scanned and will cause an error.

[Deleted User]

Hi jl,

Please find out which e-mail protocol in used?
- Open Outlook 2007 > Tools > Options > Account Settings.
- Email Accounts > Select your account > Change > More Settings > Advanced tab.
- Look for
a. Incoming server port number, does it use encrypted connection?
b. Outgoing server port number, does it use encrypted connection?

Thanks.


Best Regards,
Jayson

drknght

I am also getting this error on bootup, before user even logs into system. Win XP SP3, all updates current; Outlook 2003 SP3. POP3 port 995, SMTP port 465, both with SSL enabled. However, to reitereate:L this error appears before use even logs into Windows, at which point Outlook is not even started!